Man, they make it really hard. I bought a wall charger from there 2 different times, and both times took forever to ship and required me reaching out to them. Latest is I bought the Tesla Wireless Charger 2.0 more than a month ago and it's just sitting there...no status other than ordered. I've reached out to them three times and only got one response that indicated they'd get back to me. Any tricks on actually getting purchased merchandise?