Did they replace just the door or the entire charging port? It’s a shame they don’t have a stock of these diamond shaped pieces to just re glue rather than replace parts.Many Many people have.
Tesla came out to my house to install an entirely new door. 20 min repair.
Without that part in place, you are unable to press on the charging door to get it to open. You either need to press the button on the Tesla charging handle or use the main touchscreen if you’re using a traditional J1772 station. You might also get an error on the dash about charging issues. I did after about 2 months, but they all went away after the next powerdown.
Glue it back in place yourself or wait for a couple other things and either take it in for service or have a mobile tech come out to glue it for you. The Tesla tech used Superglue on mine, but many adhesives will work just fine.
If you open your charge port door, it's on the door part itself. Here's an image from online I found, you can see the spot where the magnet has fallen out of at the top right of the charge port door.Can't tell what that piece is from the picture. Can someone take a better picture so I can check if I have it?