Anyone having problems reporting issues through the app?

[Kietrax]

Picked up my M3LR from Brent Cross today and want to report an alignment issue with the rear lights, but every time I try in the app I get as far as entering my address as the preferred location for a mobile service if available, then it says ERROR and throws me back to the app front page. Am I missing a trick here?

 

[Adopado]

Picked up my M3LR from Brent Cross today and want to report an alignment issue with the rear lights, but every time I try in the app I get as far as entering my address as the preferred location for a mobile service if available, then it says ERROR and throws me back to the app front page. Am I missing a trick here?

Does it let you enter your address and then you get the error? There are quite a number of addresses that do not register on the Tesla service system (mine doesn't). I have tried to input a request for mobile service and what you have to do is put in an address (any real but local address) that the system WILL accept and then add your actual address to the description of your issue. Apologies if this is not the issue you are having.

 

[MrBadger]

It may have been a more widespread transient issue

Tesla App, Cannot Schedule Service Appointment, 404 code

Tesla app has always worked when requesting Service Appointment. Now when selecting Service, my VIN comes up but GRAYED out then "Request failed with stats code 404" and cannot schedule service. iPhone 12 Max Pro, T-mobile, but using home internet. Troubleshooting steps: logged out and in...

teslamotorsclub.com

 

[Kietrax]

Does it let you enter your address and then you get the error? There are quite a number of addresses that do not register on the Tesla service system (mine doesn't). I have tried to input a request for mobile service and what you have to do is put in an address (any real but local address) that the system WILL accept and then add your actual address to the description of your issue. Apologies if this is not the issue you are having.

I enter the address by typing then from the pick list that comes up, brief spinning circle, brief Tesla logo then a screen saying error checking mobile appointments or something like that. When you hit the X it's back to the app main screen.

I seriously doubt my road/address isn't in there - houses went up in the 30s! Will try again in the morning and try riding again if it's still broken on the off chance service work the weekends ...

 

[Drew57]

Twice last year my app confirmed phantom service appointments at far distant SCs, the first of which I called Tesla about & was told 'ignore' so did the same with the second.

They are still listed on the app though with no apparent reason nor rhyme other than proving Tesla remain consistent throughout the ownership experience.

 

[Adopado]

I seriously doubt my road/address isn't in there - houses went up in the 30s! Will try again in the morning and try riding again if it's still broken on the off chance service work the weekends ...

Agreed ... looks like a different issue.

 

[Kietrax]

Update - fixed and appointment booked. Apparently the trick was to log out of the app and then log in again Good job I don’t work in tech and should have thought to try that before ringing Tesla for help ...