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Anyone received delivery of 2019 'Raven' Refresh?

Discussion in 'Model X' started by DoubleE, May 2, 2019.

  1. macgeng

    macgeng Member

    Joined:
    Jun 22, 2017
    Messages:
    83
    Location:
    Chantilly
    Ordered 8/26 and just got automated text today that it will be ready for pick up on 9/11. From what I've heard on here, most likely will get an email later saying it's been delayed.
     
    • Like x 1
  2. OhHeyThere

    OhHeyThere Member

    Joined:
    Jun 26, 2019
    Messages:
    57
    Location:
    Los Angeles
    I have been waiting for weeks but my order process has been somewhat.... complicated. Here is the full recap.

    TLDR: My experience with Telsa thus far has been abysmal at best.

    • Ordered a new Pearl White, LR, 6 seat white interior on 7/22 via the mobile site and immediately received a call from a Santa Monica SA. So far so good!
    • The SA told me to expect delivery within 5-10 days. After the 13th day, I reached out to get an ETA but my email went without a response. Another email the following day, followed by a voicemail without a callback. All the while, I could see (my email client has this feature) emails were being read just not getting a response. By day 15, frustration was peaking ... JUST GIVE ME A HEADS UP! If it's going to be 3,4, 5 weeks, just tell me. I know a lot of this is out of the hands of SAs but at least communicate.
    • After not hearing I went down to the store to confront the SA and get some insight. He had no answers.
    • 2 days later I get the text to pick up the car.
    • I curbed all previous frustration as I went to pick up the car; excited as a child on Christmas!
    • Delivery Center felt more like a pop-up Halloween store at the mall than a "high-end delivery center"
    • Sign here, initial here, the car is out front ...
    • Walked outside and BAM!
    • Cosmetic issue after cosmetic issue, paint, panels, trim, AND A BIG OL DENT in the bumper! (hard to see with the lighting but it was LARGE)
    • THIS IS A 100K+ CAR! WTF!
    • "We can fix this, not a big deal, this is an outlier, this never happens, etc etc"
    • That is what really set me off. That is like me going up to the delivery managers car, hitting it with a bat and telling him/her "don't worry about it, I got a guy who will fix this for free" This is supposed to be a brand new car, dents aren't acceptable.
    • I refused the delivery and went inside to talk with the delivery manager. He assured me this never happened, that my case was one in a million and that they would deliver a brand new car. I then showed him similar issues with the other pearl white in the lot, ready for delivery. ohh

    HERE IS WHERE IT GETS FUN

    • While inside, he starts asking if I would be interested in a different combo. Red with tan? White with 5 seats? ...
    "Uhhhhh, no" to which he asked "What about your same configuration but with the black 22" wheels," I told him, "sure but I am not paying extra" ... to which he said, "no no, as a token of good faith for this unfortunate situation" - Great! Done. They gave me a loaner and sent me on my way
    • Hopped in the 60F 2016 X that drove like a tank and was on my way. Now, prior to this, the only time I had driven an MX was a quick test drive months prior. This drove quite differently. No worries
    • The next day, I get a call from the SA saying they can't make good on their offer. No upgrade. Fine, just order a car with no issues ... "sorry, sorry, we will have the brand new vehicle in the next few days"
    • A few days later I get an alert for pickup, go to get it ANNNNNNDDDD. SAME VIN!
    • WTF!
    • Tesla said it was an error with the sorting algorithm and that they would have a new one soon
    • Head back home
    • A week goes by, no word
    • Another week goes by, nada
    • Take my wife, 4-year-old and 2 dogs to Santa Barbara in the rental, head back to the car and it won't open, the key doesn't work. Call service, spend 2 hrs on the phone, nothing. Nothing they can do but flatbed the car to a service center. The battery on both the key and car were fine. They said because it's a loaner, they cant tie an account to it and therefore cant remote unlock and start. It's Sunday and nothing is open, so we would have to flatbed the truck and then try to get home (2hrs away) and we can't get the car seat out of the car. 3 hrs later, the manager of the Santa Monica store (the only silver lining throughout this ordeal) gets back to me and finds an engineer to get the car unlocked and started! THANK GOD! I still to this day have no idea how I would have gotten us all home.
    • Swap out the 2016 60D for a 2016 90D and it's SO MUCH nicer!
    • 2 weeks later and still no car, still waiting. Changed to black on black to expedite.

    Still waiting but at least they gave me the loaner in the interim (sold my car prior to ordering the initial X)

    This whole experience has been akin to renting a car at a Budget Rental car. This isn't high touch, this isn't QC'ed, this is nowhere near what a 100K+ car buying experience should be like. It sucks because while I am still excited to finally get the car I have doubts ...
    IMG_0917.jpeg IMG_0927.jpeg IMG_0922.jpeg IMG_0924.jpeg IMG_0926.jpeg IMG_0923.jpeg IMG_0925.jpeg IMG_0921.jpeg IMG_0919.jpeg IMG_0920.jpeg
     
  3. Ames

    Ames Member

    Joined:
    May 27, 2013
    Messages:
    659
    Location:
    Abu Dhabi, UAE
    #1623 Ames, Sep 5, 2019
    Last edited: Sep 5, 2019
    God that looks awful. If they try to deliver me a car like that I'm keeping my S P90DL for a few more years. At least it was built properly and I've had no issues with it in 60,000 miles.

    Honestly it looks like someone is doing this on purpose. Surely the people that work on the production line would have a little more pride in what they do!
     
  4. MP3Mike

    MP3Mike Well-Known Member

    Joined:
    Feb 1, 2016
    Messages:
    14,925
    Location:
    Oregon
    Actually no you couldn't. All you could see is that a tracer graphic was being downloaded. That doesn't mean that the email was read, or that it was even displayed to a person.
     
  5. macgeng

    macgeng Member

    Joined:
    Jun 22, 2017
    Messages:
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    Location:
    Chantilly
    Ouch! Sorry to hear that.
     
  6. OhHeyThere

    OhHeyThere Member

    Joined:
    Jun 26, 2019
    Messages:
    57
    Location:
    Los Angeles
    that’s not how this client works. It uses time and scrolling, so yeah, I could.
     
  7. MP3Mike

    MP3Mike Well-Known Member

    Joined:
    Feb 1, 2016
    Messages:
    14,925
    Location:
    Oregon
    And how does it know time or scrolling of the person receiving the email? (Unless they are running the same email client.)

    Care to share what email client this is?
     
  8. OhHeyThere

    OhHeyThere Member

    Joined:
    Jun 26, 2019
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    Location:
    Los Angeles
    So just now, I go to get in the 2nd loaner and open the driver side door to put my bags in the car for work, close the door and then go to put my daughter in her car seat. Can't open the door, nothing works. House keys, computer, etc are locked in the vehicle. Called roadside and they said they would need to tow it out that they can't wake the car.

    WHAT THE F%^K WOULD THEY DO IF MY DAUGHTER WAS IN THERE FIRST!

    If God forbid this did happen, I would have had something hard enough to smash the window but what if I were somewhere remote?
     
  9. VikH

    VikH Supporting Member

    Joined:
    Nov 23, 2015
    Messages:
    940
    Location:
    Midwest, USA
    Assume the loaner is not a Raven, right? The 12V might have died. Also, assume you tried placing the key in the dead fob location.
     
  10. OhHeyThere

    OhHeyThere Member

    Joined:
    Jun 26, 2019
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    Location:
    Los Angeles
    Yeah, I've tried all of the Fob tricks. This is a 2016 (I believe) 90D. While this is an inconvenience and is yet another fun experience with Tesla so far, I just can't stop thinking if I had put my daughter in the car first.
     
  11. VikH

    VikH Supporting Member

    Joined:
    Nov 23, 2015
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    Location:
    Midwest, USA
    I agree its not acceptable and sorry to hear about the trouble, but please preface these posts stating the car is not a Raven. Loaner cars are not well maintained and 2016s generally are of poor quality. You may want to start your own thread detailing these issues.
     
    • Like x 2
  12. OhHeyThere

    OhHeyThere Member

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    Location:
    Los Angeles
    noted. thanks
     
  13. RoBoRaT

    RoBoRaT Zero Farts Given!

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    SoCalNorth
    • Like x 1
    • Disagree x 1
  14. TKGA

    TKGA Member

    Joined:
    May 21, 2019
    Messages:
    151
    Location:
    Kansas City
    Update: the illuminated sills grew on my wife. They no longer feel too bright and look really good. Definitely recommend this mod.
     
    • Like x 2
  15. Ames

    Ames Member

    Joined:
    May 27, 2013
    Messages:
    659
    Location:
    Abu Dhabi, UAE
    Well folks, after a little bit of worry (thanks in part to this thread), I received my Raven "Model X Performance Ludicrous". It was absolutely perfect, none of the issues shared by anyone else here, no panel gaps, damage, paint flaws, interior issues...etc. Mine is a six seat + console with white interior - the dashboard is all black (was hoping for white) - and it didn't come with seat coolers. Received in the dying hours of Q3, exactly 5 months after ordering.

    Initial impressions after driving a Model S P90DL for 4 years...the suspension feels (for lack of a better word) squishy! I need to try the sport setting but haven't gotten around to it yet. It is of course much more comfortable, quieter with less wind noise and road noise, and no creaks or rattles. Right now I am slightly intimidated by the size of this car and sitting so high. It will take some getting used to.

    One thing that surprised me was how economical it is. In my first 60 km of driving around last night I was averaging around 187 Wh/km or about 301 Wh/m.

    26ffcdc0-bd11-416d-bc9e-6dff281ae399.jpeg
     
    • Like x 3
  16. ICUDoc

    ICUDoc Active Member

    Joined:
    May 19, 2015
    Messages:
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    Location:
    Sydney NSW
    #1636 ICUDoc, Sep 30, 2019
    Last edited: Sep 30, 2019
    Sorry wrong thread!
     
  17. davezforce

    davezforce IG @davezforce

    Joined:
    Jan 18, 2017
    Messages:
    495
    Location:
    NJ
    Mine came with black, I had them swap to white. But I also made them write it on the contract before I signed.
     
  18. Daisame

    Daisame Member

    Joined:
    Apr 29, 2019
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    434
    Location:
    Sicklerville NJ
    Congratulations!
     
  19. Ames

    Ames Member

    Joined:
    May 27, 2013
    Messages:
    659
    Location:
    Abu Dhabi, UAE
    Thanks!

    I changed my rims to T-Sportline, keeping the same tires and tpms. Very happy with the look, even better in person...up next chrome delete and tinting.

    20191002_073423.jpg
     
    • Like x 2
  20. Ames

    Ames Member

    Joined:
    May 27, 2013
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    Location:
    Abu Dhabi, UAE
    Clever! The black is not so bad...I will probably let it go.
     

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