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Anyone who got VIN, still did not get contacted by DS?
- Thread starter ZooSean
- Start date
If it weren't for the high chance the $14K rebate was disappearing, I don't think I'd be anxious at all, and I certainly don't mind waiting another month or two in general, but $14K is a fair bit of coin to loose for what in the end might turn out to be 2-5 days.You'll get yours soon!! Count on it!
Indeed -- it could get damaged in transport, or they find a fault before delivery. It's not done until you drive away with it...
Got my Vin last week, I went ahead and just called their credit department yesterday and got them to start credit application instead of waiting for the link to show up on my account. Was approved within an hour.
Called again today to try to connect with my DS, was told his name Sam and that they would contact him on my behalf to get in touch with me. Still waiting for that call... They wouldn't give me his direct extension. Is there any other way to try to connect with the DS directly? I imagine they are swamped but i just want to know general delivery time so i can plan a vacation around it.
But the support person did say that once the VIN is assigned your car is basically done production.
Called again today to try to connect with my DS, was told his name Sam and that they would contact him on my behalf to get in touch with me. Still waiting for that call... They wouldn't give me his direct extension. Is there any other way to try to connect with the DS directly? I imagine they are swamped but i just want to know general delivery time so i can plan a vacation around it.
But the support person did say that once the VIN is assigned your car is basically done production.
They did it for me, I had a VIN #227xx and then it was gone from my account. I haven't got a response on what happened yet. I hope it was a faulty car/damaged vehicle and maybe I dodged a bullet, but no communication from Tesla sure does make it frustrating.
The credit approval from the US analyst should have your DS cc’ed. It’s not a phone number but at least you have one way of getting in touch.
Yep, you got that right, was the same for me.
I guess one could assume, if you haven't received a call but your Credit Application form is available, then it likely means you've been assigned a Delivery Specialist.
Assuming you are in Ontario (I didn't check), try this: https://www.omvic.on.ca/RegistrantSearch/index.aspx
My DS and at least one other are on there. It has email addresses, and other info.
I would encourage using email as it's less invasive when people are overloaded.
I have got my DS name, extension and email. But I still can’t connect with him . Phone always went to voicemail , email no response.
I did speak to a service lady who talked to my DS , and told me my car won’t be ready until June, and by that time my DS will call me.
Omvic only listed one contact email for particular Tesla location not individual emails.
Your mileage may vary, but I can find a few of the DAs named on these threads, and some of them have details:
Aaron: https://www.omvic.on.ca/RegistrantSearch/Profile/Individual.aspx?PID=206084
Mandi: https://www.omvic.on.ca/RegistrantSearch/Profile/Individual.aspx?PID=229907
Jason: (previously elsewhere, but no details for him at Tesla): https://www.omvic.on.ca/RegistrantSearch/Profile/Individual.aspx?PID=189977&Type=Sales
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Yep, that's what I said above, no details for Jason at Tesla...
Of course, one cannot guarantee a response. Be careful to avoid unintentionally harassing them -- it might not help you get the result you want.
As I've mentioned before, I think I've been lucky to get 3 responses (to the 3 emails with requests that I've sent over a total of 3 weeks), but my circumstances may be different. I've also avoided pestering about dates in general, and trying to alway deal with a real matter at hand that the DA can actually help with (such as question about trade-in, etc). Hence, "your mileage may vary"...
Try to remain positive -- I'm sure they are doing the best they can with 200-300 people each pestering them every few days...they will be quite stressed by this whole thing as well, and the DAs have little influence or control over the entire process.
I did not mean to harass anyone. It is certainly not DA/DS ‘s problem. Tesla should prepare more temp to handle the situation at this stage, not starting bunch temp at International center. Lots people here complains lack of information, and bad experience
I agree that Tesla could do a better job on the information (I think they could literally have a "you're # in the queue for a red one"), but I don't recall much better information from another dealers/manufacturers when I last bought a car that wasn't on the lot either.
Tesla have always more or less run reactively as far as I can recall -- you would hope it would get better, but being in constant growth and innovation cycles makes then behave more like a "big startup" than a larger more established (and more sedentary) company would. There are pros and cons to both approaches -- unfortunately, we're all feeling the pressure because of the uncertainty around the rebates and the current political situation in Ontario. I doubt we'd be half as anxious or annoyed if it weren't for that.
no luck either... dont want to pester the DS too much. Not sure if they control delivery dates at all, but wouldn't want to get pushed down the list because feels like I am pressuring.
Have an offer on my current car if I can give the guy a date range when i can sell it to him. Even if i could get a general idea when i might be able to take delivery would help.
papapodcasts
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I configured Apr 29. Got a VIN May 5. Got very excited because the wait is 4-8 weeks. Thought I'd call and found out no DS has been assigned to me yet. They saw my configuration date and said 4-8 weeks.
Yes I was a bit impatient since I got a VIN and some who configured before me haven't gotten one yet. Plus I'm hoping to make it in on time for the rebate.
Yes I was a bit impatient since I got a VIN and some who configured before me haven't gotten one yet. Plus I'm hoping to make it in on time for the rebate.
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