AP1 after purchase NOT DOWNLOADING

[BLKMDL3]

Hello everybody,
Just bought autopilot after purchase and it won't download. The email said it would take less that an hour but it has been 2.5 hours. I called roadside assistance and they said to go to the service center in the morning. The problem is we are taking a road trip tomorrow morning. I already powered off the car. Anyone have any ideas or suggestions?

 

[Hans Allis]

Did you also try rebooting it by keeping the two steering wheel fials depressed for a good 5 seconds or so? Hope you get it working before the trip.

 

[Dylan]

Try connecting to wi-fi if you haven't already.

 

[BLKMDL3]

Did you also try rebooting it by keeping the two steering wheel fials depressed for a good 5 seconds or so? Hope you get it working before the trip.

I tried that. They said to stop at SC before. Thanks for the advice

Try connecting to wi-fi if you haven't already.

My wifi is bad in the driveway so the rep said to keep it on cellular