AP2 / 8.1 : "Cruise Not Available"-AP intermittently not working in 17.11.{3,10} versions
- Thread starter FlasherZ
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- Model S User Interface
WillK
Member
I called this am to a service center to get a sense of what was going on in regard to this issue. They had a tech check my logs and confirmed I don't have any hardware issues but this remote fix did not get mentioned. They thought a fix was coming soon, like a week.
I love my car but I really like testing the features as they roll out.
Robwoodruff
Member
So, my "cruise not available" started two weeks ago. I waited, tried everything that I read about on this forum, nothing worked. Today I talked 4 times to the service center who looked at the logs and said everything was fine and they could not fix anything and to wait for the next software update. I called the national Tesla number and told them everything. They also were able to check my logs. I told them that some people on the forum said the fix could be done over the air. He said he would send it to the "coding guys" to see if they could fix it. Within an hour, the car was working fine. No update. No visit to the service center. They obviously know how to fix the problem. Mine has been working fine now all day, no problems. I think they just re-boot the car remotely which we can not do from inside the car.
I just called the 877 number, they said they can't do diagnoses over the air and they will send my information to local service center again after I told them I already visited SC 3 times in 4 weeks.. . I really wish they can fix it over the air, I am just tired of visiting SC with no fix for this issue, luckly local SC is 20mins drive from where I live, I feel bad for someone who live 300miles away and having the same problem as I do.
I'm not going to speculate what they actually did, but from what I understood by talking to a person on the phone, they just clean up some artifacts that get created by third party apps. Those apps wake up the car too ofter which causes the issue with Autopilot (explanation from Tesla service person).
I think it just feel up the disk space with the logs and AP fails to initialize itself because it might need some free disk space to do it.
They told me they are "going to fix it in the next firmware update"
I'm not sure why they could not get to a bottom of it for over a month because it sounds like a simple fix.
All those ECUs that got replace sounds like an expensive hard drive clean up - new units don't have any junk files.
I think it just feel up the disk space with the logs and AP fails to initialize itself because it might need some free disk space to do it.
They told me they are "going to fix it in the next firmware update"
I'm not sure why they could not get to a bottom of it for over a month because it sounds like a simple fix.
All those ECUs that got replace sounds like an expensive hard drive clean up - new units don't have any junk files.
Did you call service or visit SC before for this issue? If it is simple fix like this, they should fix your issue weeks ago.. btw I don't have any third party apps.I'm not going to speculate what they actually did, but from what I understood by talking to a person on the phone, they just clean up some artifacts that get created by third party apps. Those apps wake up the car too ofter which causes the issue with Autopilot (explanation from Tesla service person).
I think it just feel up the disk space with the logs and AP fails to initialize itself because it might need some free disk space to do it.
They told me they are "going to fix it in the next firmware update"
I'm not sure why they could not get to a bottom of it for over a month because it sounds like a simple fix.
All those ECUs that got replace sounds like an expensive hard drive clean up - new units don't have any junk files.
I upgraded to 17.11.45 this morning. I took two drives, so far 0 for 2 on the AP features with the update; "Cruise unavailable" both times.
I'm curious about this OTA option, so I'll be contact the service center.
I'm curious about this OTA option, so I'll be contact the service center.
SlyWombat
Member
Ok, so 3 days in the shop, upgraded to 17.11.45. They had to align the camera several times. Now I get to drive around as it is calibrating. But all they did was camera alignment and the software updates for this issue.
Robwoodruff
Member
Don't let the Tesla guy on the phone say they can't fix it over the air. They clearly can. Make them do it. They can definitely get the logs just like the local service center can. They won't say what they did for my car, but what ever it was, it worked.
Doubletap67
Member
I called yesterday at close to 5 pm on the west coast and got a low level sounding customer service representative. She said she couldn't find the problem in the knowledge base but had had 3 similar calls recently. I pushed hard on the OTA fix but could only get her to create a case for engineering assessment - engineering who of course won't be at work again until Monday.
I wonder if we are dealing with multiple issues. Camera alignment, SW defects, HW differences, others. When any of a number of things don't look right, the system could bounce to "unavailable" state. There may be fixes that are not universal at this time?
Robwoodruff
Member
Unfortunately, when I went out and took a test drive today, I got, "cruise not available" again. I called Tesla and while I sat on hold, I went for another test drive. This time it was working. I talked to the Tesla rep who swears they can not fix anything over the air. They say it was just coincidence that the car magically started working within an hour of my talking to them, after it had not worked for 2 weeks. Drove to work today with no cruise available. Very frustrating.
Thanks for the post. So they still don't have any fix for it .Meanwhile, Elon said lvl5 AP within 2 years..
Driver assist features have been working fine since yesterday, tried highway autosteer at 80 m/h it works great.
It may sound funny but my wife's car driver assist features has gone away as of today. Her car was built a bit later, couple weeks maybe based on VIN number.
It may sound funny but my wife's car driver assist features has gone away as of today. Her car was built a bit later, couple weeks maybe based on VIN number.
I was scheduled to come into the SC this week to have the module replaced but the technician emailed this am and said engineering had looked at my car and confirmed it was a firmware issue and that a fix was coming this week via OTA update. Sounds like they may be close to a fix for us.
Deep reboot as i understand it:
Power the car off through the control panel.
Wait atleast 5 minutes:
while pressing the brake down, press and hold both center buttons on the steering column
When the T appears release and you are rebooted.
The key is power off and apply the brake during the process.
Power the car off through the control panel.
Wait atleast 5 minutes:
while pressing the brake down, press and hold both center buttons on the steering column
When the T appears release and you are rebooted.
The key is power off and apply the brake during the process.
sgmorton
Member
FYI the AEB update was the one that killed it all for me. I am scheduled for an SC trip tomorrow.
Yes I use Teslab, for whoever asked that question.
Yes I use Teslab, for whoever asked that question.
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