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Apology or Swag Bag?

Discussion in 'Model X: Ordering, Production, Delivery' started by DarrenK, Jul 14, 2017.

  1. DarrenK

    DarrenK Member

    Joined:
    Jun 21, 2017
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    Location:
    Maryland
    So I ordered a car in Mid-June, and got a call from Inside Sales, offering to switch me to an inventory vehicle, as long as I paid before the end of the quarter. I agreed, with a promise of express delivery by the first week of July. When that did not happen, I contacted Corporate to complain, as Tesla had my money, my loan had gone through, and no sign of my vehicle, and no one could tell me where it was. They said they would talk to the store and see what they could do. What I got was a loaner until my vehicle arrives.

    Yesterday, out of the blue, a box arrived at my door (back door actually) and inside was Tesla swag, including a hot/cold travel mug, a hat and a matchbox Model X. I am sure that I read (and it was confirmed by the store) that "swag bags" were no longer being offered. So I cannot explain the sudden appearance of these "goodies" on my doorstep. Could it be another way of Tesla saying "I'm sorry you still don't have your car" or is it under-the radar swag?
     
  2. Derek Kessler

    Derek Kessler Member

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    Sounds like apology swag to me.
     
    • Like x 2
  3. Gwgan

    Gwgan Almost a wagon

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    Maine
    Apology swag is a thing.
    Delivery swag bags no longer a thing?
     
  4. dragonxt

    dragonxt Active Member

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    Delivery Swag is a thing if you take delivery in Fremont. But you have to ask.
     
  5. DarrenK

    DarrenK Member

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    Apology swag is a thing? I had no idea. There was also a card inside stating that I was entitled to a free detailing of the car. It was unclear if that was in addition to the delivery detail I was promised, or if it was the delivery detail memorialized...I found the swag thread and saw some of the great stuff folks got..jackets, floor mats, etc. Makes this stuff seem pitiful...besides my wife already put dibs on the hat :(
     
    • Like x 1
  6. MIT_S60

    MIT_S60 Member

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    Orange County, CA
    Careful on the free detail. I received one too since it rained on my delivery day, and they didn't bother to wipe off excess wax, so I have wax showing in every nook and cranny.
     
    • Like x 1
  7. dragonxt

    dragonxt Active Member

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    If I were you don't do the free detail. They really don't know what their doing.

    Just grab a bottle of Optimum No Rinse and "detail" the car yourself.

    They also sell instant detailer which works like magic.
     
    • Like x 2
  8. ⚡️ELECTROMAN⚡️

    ⚡️ELECTROMAN⚡️ Fritterer and waster of hours in an off hand wayer

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    My car came all swirled. They said they would detail it, but I figured they would just make it worse or break something. I think it's almost impossible not to swirl a black car anyway. I had to have one of my doors replaced. New paint and still swirls. My friends brand new black Range Rover, swirled. Sorry about my off topic rant, unless your car is black. If it is and you don't like swirls get a full Xpel wrap.
     
    • Like x 2
  9. DarrenK

    DarrenK Member

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    The service center/store I go to did someone else on TMC''s car, and it looked amazing. We have the same color. I am going to let them do it.

    And which "they" sells instant detailer? Tesla? Amazon? I have been using Meguiars quick detailer for 20 years since I got my first BMW. If there is something better I would be open to trying it...
     
  10. dragonxt

    dragonxt Active Member

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    Unless you have a white car I strongly recommend you reconsider wether or not they should detail your car.

    This is their product.

    Amazon.com: Optimum (ID2008P) Instant Detailer & Gloss Enhancer - 17 oz.: Automotive

    I'm Confident you will like this better. Check out Optimums other products as well. They are amazing.
     
  11. DarrenK

    DarrenK Member

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    Thanks for the link. Unless your experience was with this particular service center, I don't see how there can be a comparison. My SC did a phenomenal job and I have seen the proof.
     
  12. DarrenK

    DarrenK Member

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    So more research led me to find out this is a stadard package as several other folks have gotten this same stuff when you get home delivery.
     

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