App Connection down?

[boaterva]

Maybe they are updating the app / car to allow “owner initiated software downloads” as promised by a recent Elon tweet LOL

Hahaha. Dream on.

 

[boaterva]

So not only is the app not working for me here, I have also noticed the following issues:

• The API has stopped responding on all 3rd party connections (assuming this is why the app is not working)
• Summon from the key fob is also no longer working... (Curious if anyone else is being affected by this one. I use it all the time to pull my car out of a small parking spot. You would think this would not be affected by any sort of network/server issues.)
• Tesla Supercharging network on the map displaying incorrect data (how many chargers are available)

Summon control is not a local function as far as I know. Which is a problem in response time. And why it needs the servers.

 

[bakerboy]

Getting "network timeout" here in California.

 

[tangent]

I have experienced the same issue too. That looks like Tesla's API server is down, thus all the remote connections to the car through the magic of internet (WiFi or LTE) fail. One of these days someone might just come up with a green page (status page) of Tesla's server status.

 

[Asterix187]

Thank god Tesla’s don’t rely on the app to unlock and drive the car.....

 

[darrelld]

Same errors connecting from Texas others have reported.

 

[Daniellane]

Me too. Both the Model S & the Model 3
Same network time out error message.

 

[TaoJones]

Download on demand, eh?

Let me get my vapor-ray glasses.

Aha! The feature is halfway done. We definitely have demand.

 

[murphyS90D]

No access via the app near Philadelphia, PA, USA

 

[GTIceman]

Same in FL

 

[r0xx0r]

Network timeout too. SoCal.

 

[dankim]

Trying to check on my S which is charging a few blocks away in a garage -- app on my Android phone reports "Unknown Error" over and over again, even after a reboot, from wireless or my home network; can't log in with VisibleTesla at home. Is there an outage?

Dan Kim here with Tesla. We’re aware the Tesla app is down for some customers and we’re working to restore functionality ASAP!

 

[dankim]

Has anyone noticed that the app connection to the car is down? I haven’t been able to control or see current data about my MX in over 3 hours. I’ve tried shutting down WiFi, rebooting the car, and turning off WiFi on both of my cellphones. Nothing seems to be working.

Dan Kim here with Tesla. We’re aware the Tesla app is down for some customers and we’re working to restore functionality ASAP.

 

[blackscraper]

I have got "internet connection problem". Clearly, my car has wifi connectes. It worked this morning.

 

[obie_fl]

Must be all those map downloads overloading the system.

My app has been down since 9:47 Eastern. I did get a TeslaFI update at 12:35. Hopefully it will be back soon. Always the weekend.

 

[boaterva]

Yep, whatever broke is still that way. I would suspect some database issue as you would hope servers would be AWS or something pretty foolproof (not that cloud setups are foolproof...).

 

[KArnold]

Dan Kim here with Tesla.

Actually it's good to see Tesla participation here. But this outage for me could not happen at a worse time for me. Spent an hour on hold with customer support to learn they didn't have a clue. You guys should talk to them. And put a status on your web site too - those are both easy, cheap, and painless. And would go a long way with your very frustrated customers right now.

 

[hobapolis]

No access on my S in Chicago.

 

[smilepak]

Is there still issue app access? I can't seem to connect today

 

[smilepak]

This would suck...anyone know if app is down model 3 users who relies on it would not get into their car?