App Connection down?

[Badmonk]

Yep been down for me in UK last few hours!!

 

[kvandivo]

According to teslafi api access ended for me at 10:02am CDT. So, it seems that it started at different times depending on 'rand()'.

 

[hrobben]

Also down in Netherlands and Belgium

 

[mytes]

Same Toronto Canada

 

[murphyS90D]

According to this AT&T has a major outage.

AT&T outage or service down? Current problems and outages | Down Detector

 

[murphyS90D]

According to this AT&T has a major outage.

AT&T outage or service down? Current problems and outages | Down Detector

 

[UNSTPBL]

Confirmed outage for the app for Model S and Model 3 here. Model 3 will still work with the phone key, plastic card not required.

 

[boaterva]

According to this AT&T has a major outage.

AT&T outage or service down? Current problems and outages | Down Detector

Can you say why you think is connected? My car’s streaming is working fine.

Much more likely that this is a database issue or data center issue wherever Tesla backend servers are.

And that AT&T outage has been going on for days.

 

[UNSTPBL]

@bmah

Could you help merge the threads on this subject?

Thank you,
Dan

 

[MrEd57]

I've been having this problem all day. I was wondering if it was just me.

 

[bmah]

Moderator note: Merged three threads on this ongoing issue (yeah I have it too). Might be a few more mergings as I look around.

Bruce.

 

[Stasla]

Same Toronto Canada

Error message now shows "Temporary Maintenance"

 

[boaterva]

App now says ‘temporary maintenance’.

Lol, probably means (a) down for days or (b) fixed in next two seconds.

 

[MarcusMaximus]

Normally I would agree with you, but now that it's been established that Tesla's servers can go offline and make the app unusable for every owner in the world for 9 6 hours (and counting), it might be worth reevaluating whether adding Bluetooth is really such a waste of time.

I think a big part of the thing is just development time. Tesla has a lot going on right now without worrying about something like this(finishing getting the Model 3 functional, AP improvements, speeding up the MCU and getting both versions of it onto a common codebase, merging Model 3 codebase with Model S/X, all while facing massive cash burn while trying to ramp Model 3 production), and it’s a feature they’d need to get 100% right, given the security implications.

It probably is coming eventually(from my understanding, all post-refresh cars use Bluetooth in the keyfob already), but it’ll take time.

 

[Need]

Wow I just tried to summon the MX out of the garage like we do every day and the app is down! First time I have seen this since Dec last year when we got the car. Had been summoning it every day thru the app. Today I have to use the keyfob. Good thing I don't have a M3.

 

[srredbeard]

My app is now reporting "Temporary Maintenance Please Try Again Later". My app is reporting that is last updated at 0407 today.

 

[Fcautela1]

new message when trying to sign in.

 

[boaterva]

Normally I would agree with you, but now that it's been established that Tesla's servers can go offline and make the app unusable for every owner in the world for 9 6 hours (and counting), it might be worth reevaluating whether adding Bluetooth is really such a waste of time.

Exactly. Just as a note, this is what Remote S does for the trunk/frunk opening. Either already or in the next release, Allen said he was going to make it use BT for local and server when out of BT range (and confirm when using server). Best of both worlds.

Tesla using servers only for some functions is limiting. (And again, no connection to Remote S besides a satisfied user.)

 

[Shateam]

Twitter

 

[boaterva]

Twitter

Too bad it took six hours for the maintenance message. That should be a default after about 30 minutes if not less. It at least lets you know it’s not the car or your password. Most of the pissed off people calling wouldn’t have had to and I wouldn’t had rebooted and turned the car off and on.

@dankim perhaps this can be a more automatic function in the future? It would definitely reduce all the calls Support is getting. I’d hate to be on the phone waiting for Roadside today.