App Connection down?

[FloridaGary]

I received 2018.6.1 last night and I noticed today my iOS mobile app is having a hard time communicating with the car. I am getting "Unknown Errors" often. Is this related to 2018.6.1? I know also many cloud environments are under DDos attacks. Anyone having issues today?

I had the same issue today after the Tesla app update yesterday. I re-booted my car and now the app works fine.

 

[Xtek]

For what it's worth this isn't an app issue. This is a server side issue.

 

[mbhforum]

It's good to know I am not alone. I recently configured HomeBridge and HomeAssistant to the Tesla API, and thought I had something to do with this, but clearly, there are more widepsread issues.

 

[Rcbx]

I picked up my MX for 20 days, and this week I upgraded App Mobile to version 3.3.3, and it stopped working. He did not detect the vehicle anymore. Solution: I just reset the car computer, holding the 2 buttons on the steering wheel and restarting the system, and everything was perfect. App by detecting the vehicle again. Problem solved.

 

[Unpilot]

I just started getting this error today...I'm on android.

 

[jrad6515]

Just got the error for the first time a few minutes ago. ios.

 

[Unpilot]

Maybe the mother ship went bankwrupt?!

 

[illegalt3nder]

I'm seeing this as well. Able to login to tesla.com successfully, but both the Tesla app and a third-party one are unable to connect. My guess is that mobile and web use different servers for authentication, and the mobile one is down.

Hope it clears up soon!

 

[AltairIV]

Same here. Tried killing the app and restarting it. No go. Logged out....and now can’t login. So, yes...guessing the issue is back at the mothership.

 

[BartJ]

same here in EU

 

[smicker]

Back-end hardware upgrade--ideally back up soon.

 

[Kano]

Having issues this morning. Worked fine last night, can't connect to the car now. Errors are alternating between "Check your internet connection" and "unknown error". Interestingly enough, i'm able to get push alerts from the car (e.g. charging has started), but the app won't connect.

 

[M@rtin]

It is working again in Europe ...

Martin

 

[boaterva]

Good, I was about to call support. And on a Saturday Remote S reported last comms at 10:54 ET and now seems to be back up as is the Tesla app.

May be a stupid question, but what’s the easiest way to see recent TeslaFi raw data? All I can find quickly is the download historical by month.

I was trying to make sure it wasn’t a local problem because my car (for the second time) went off the reservation and charged to 93%. Normal max is 80 and she did this before only after a new firmware was installed. A reboot fixed it then but this time no new firmware since 2018.12 three weeks ago and been rebooted several times and charged to 80 many times of course. Very weird. Then the comms issue and I didn’t know what to think!

 

[Kano]

Having issues this morning. Worked fine last night, can't connect to the car now. Errors are alternating between "Check your internet connection" and "unknown error". Interestingly enough, i'm able to get push alerts from the car (e.g. charging has started), but the app won't connect.

Working now!

 

[boaterva]

And it’s down again. Some cloud has issues.....

 

[dakine1]

My app is down also, tried logging out now can't log back in. Also streaming music not working for me? Wth hope they fix soon taking a road trip to disneyland tommorow

 

[dakine1]

Just talked to them, servers are currently down and being worked on....

 

[maxatv]

Just talked to them, servers are currently down and being worked on....

Thanks for checking, hopefully it gets resolved soon, app came up for a few minutes but down again now

 

[boaterva]

My app is down also, tried logging out now can't log back in. Also streaming music not working for me? Wth hope they fix soon taking a road trip to disneyland tommorow

I was looking at the issue I was discussing above and my streaming was working. Streaming really shouldn’t be connected to Tesla servers.

And just checked again, Slacker works as well as it ever does. (streams perfectly).