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App: Connection error - still down?

Discussion in 'Canada' started by TrevTremaine, Apr 22, 2018.

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  1. TrevTremaine

    TrevTremaine Member

    Joined:
    Mar 27, 2016
    Messages:
    877
    Location:
    Toronto, Ontario, Canada
    So, is anyone else still getting an unknown error with the app? It started with a notification last evening that some maintenance was being done. Just checked at 7am this morning and I'm still unable to use the app.
     
  2. clea

    clea Member

    Joined:
    Mar 16, 2011
    Messages:
    836
    Location:
    Laval, Quebec
    yes, it's not just you ...i am unable to connect since yesterday as well.
     
  3. TLS1958

    TLS1958 Member

    Joined:
    Sep 16, 2014
    Messages:
    394
    Location:
    Tilburg.
    Same here, NL
     
  4. ultra468

    ultra468 New Member

    Joined:
    Apr 19, 2018
    Messages:
    1
    Location:
    Millerton, New York
    I am having the same problem. Yes
     
  5. MarkBrokeIt

    MarkBrokeIt Supporting Member

    Joined:
    Apr 21, 2018
    Messages:
    279
    Location:
    Seattle
    Was apparently fixed for a while, but yeah, currently many others having the issue - Tesla on Twitter
     
    • Informative x 1
  6. TrevTremaine

    TrevTremaine Member

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    Location:
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    Well, please tell Mark to stop messing around and fix what he broke! LOL.

    Thanks for the twitter feed.
     
  7. CK_Stuggi

    CK_Stuggi Member

    Joined:
    Mar 14, 2015
    Messages:
    280
    Location:
    Stuttgart
    Had the same issue last night (checking after the tweet). Then checked in after the "back working" tweet, was working (11:45 am GMT+2). Now (2:30 pm GMT+2) just checked in and no dice, "unknown error".
     
  8. Sorabh

    Sorabh Member

    Joined:
    Mar 24, 2018
    Messages:
    91
    Location:
    Canada
    Same here as of 9am ...
     
  9. dhrivnak

    dhrivnak Active Member

    Joined:
    Jan 8, 2011
    Messages:
    4,263
    Location:
    NE Tennessee
    Still down for me in Tennessee for the Model 3
     
  10. Doug_G

    Doug_G Lead Moderator

    Joined:
    Apr 2, 2010
    Messages:
    17,845
    Location:
    Ottawa, Canada
    Haven’t been able to use it since yesterday. Wasn’t a huge inconvenience because my hotel room was near the car, so I just walked out to check on charging.

    These things happen. Hopefully they can get the thing working and maybe add some fallback capability
     
  11. Drone Flyer

    Drone Flyer Active Member

    Joined:
    Feb 22, 2016
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    1,127
    Location:
    Canada
    Maybe they are working on the update that “allows owners to open the two trunks remotely”! We can do this already. Perhaps what they mean is that the trunks will automatically open as you approach. But what if you only want the doors to unlock?
     
  12. SMSMD

    SMSMD Active Member

    Joined:
    Dec 2, 2015
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    1,344
    Location:
    Edmonton, Alberta, Canada
    Still unknown error on the app....All Tesla's apparenly communicating with Elon's Roadster in space.
     
  13. jelloslug

    jelloslug Active Member

    Joined:
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    4,576
    Location:
    Greenville, SC
    Climb in though the trunk and then unlock the doors.
     
    • Funny x 1
  14. SMSMD

    SMSMD Active Member

    Joined:
    Dec 2, 2015
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    Location:
    Edmonton, Alberta, Canada
    It's working now
     
  15. markb1

    markb1 Active Member

    Joined:
    Feb 17, 2012
    Messages:
    3,002
    Location:
    San Diego, CA
    It was working for me briefly this morning, but it's back down. It's been mostly offline since Saturday morning at around 8:15 AM PDT. C'mon Tesla, get it together!
     
  16. Aussie Bob

    Aussie Bob Member

    Joined:
    Sep 1, 2014
    Messages:
    345
    Location:
    Ottawa, Ontario canada
    Mine is working as of 15:25 April 22 in Victoria BC. Back in Ottawa after our ASIA trip next Tuesday.
     
  17. TrevTremaine

    TrevTremaine Member

    Joined:
    Mar 27, 2016
    Messages:
    877
    Location:
    Toronto, Ontario, Canada
    I'm glad that they seem to have stabilized the system. I feel for the programmers and staff who had to firefight it through - been there and done that.
     

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