App connection issues anyone?

[jakieemma]

This sounds like a different problem, since card keys do not need connection to the Tesla network.

I thought the same thing...Seems strange both my app and my cards are suddenly not working after working fine an hour ago. My screen says Sentry Mode activated but my car is in my driveway and nobody’s been near it. Customer service number is a busy signal. Just checked with a friend who’s having similar connection problems with his M3.

 

[SCarolinaM3Guy]

I called the local Tesla Delivery center about 30 minutes ago and couldn't get through, was getting a fast busy signal. Odd timing.

 

[JollyFats]

Tesla login/authentication seems to be down. The mobile app won't connect to either my Powerwall or our Model Y, and when I try to login to my account on Tesla.com it just times out.

Must be the inrush of Plaid orders crashing the system.

 

[Lounanne]

Well at least I do not have to worry about the issue being tied to the iOS update.

this is what I receive when attempting to log in to the Tesla website (is that a panel alignment issue on the headlight? ):

on an unrelated note- does anyone that logs in to this site (TMC) via iPhone and use Face ID to log in receive a notification that your password was part of a data compromise? This seems specific to TMC. I realize now I should have tried to take a screenshot.

 

[DaveORD]

And to add extra demand, Tesla announced an extra 1000 miles of SC if you take delivery by Sept 27, so there may be extra traffic due to that too...

 

[BDC62]

I was talking with a couple of folks on the west coast No. Ca area), and they said there is an internet outage there; they think it is related to a Comcast issue.

 

[dtv425]

Yes it is definitely down. You can see it on this web site.
Tesla.com down? Current problems and outages | Downdetector

 

[NaiWiste]

I just contacted my Tesla advisor and he said SSO Authentication is currently down at Tesla. Even remote Tesla employees are unable to VPN in.

 

[NaiWiste]

Tesla Systems Reportedly Suffer 'Complete Network Outage'

 

[Mooroo]

What if car is asleep? How do you awaken it to use key card? Or does the RFID always work, even if car is asleep?

You don’t need the Tesla network for keycards to unlock the car. In fact, even your phone key will work to get in the car, though the Tesla app itself is not connecting to the car (just tried this to confirm).

 

[dtv425]

Is there a way to contact roadside assistance since I can't use the app?

 

[Mooroo]

I thought the same thing...Seems strange both my app and my cards are suddenly not working after working fine an hour ago. My screen says Sentry Mode activated but my car is in my driveway and nobody’s been near it. Customer service number is a busy signal. Just checked with a friend who’s having similar connection problems with his M3.

Wonder if your car got stuck in an update or some other issue happened specific to your car regarding the key issues. Both the keycard and the phone key should work regardless of the network. Good luck.

 

[Lounanne]

When do we start pointing fingers at vw?

 

[Mooroo]

My connection just came back. (Tesla App, Stats app, etc all working)

interestingly, my service appointment has disappeared from the app oh oh

 

[Bednarz42]

Same here...App won't connect to the car right now

Also missing service appointment that i had scheduled. The entire Service section is gone from mine.

 

[JakeJS]

Anyone notice the 69 on the tesla website when it redirects you to the uh oh page? https://www.tesla.com/uhoh

 

[CaliX]

service is now missing in my app have no way to check on my car.

 

[jf64k]

Bumping this thread.

I upgraded to iOS 14 last night and now I receive a network error when attempting to access the app. Fortunately, my car is in the shop for PPF and tint so not a big deal at this time, but I can’t help but wonder if this error is tied to the iOS update?

I’ve been on iOS 14 since the public beta was released a couple of months ago and the app worked fine. This seems to be a bigger issue.

 

[Mooroo]

My connection just came back. (Tesla App, Stats app, etc all working)

interestingly, my service appointment has disappeared from the app oh oh

I spoke too soon. Now my app is entirely useless, just showing a white screen with "Error has occured" message at the center. Strangely, my Stats App is able to connect to the car

 

[KyleATMn]

Yeah I thought it was my app, so I uninstalled and re-installed and now I get a black screen. Can't use phone key.