TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

App connectivity

Discussion in 'Model X' started by Lou B, May 1, 2018.

  1. Lou B

    Lou B Member

    Joined:
    Mar 31, 2018
    Messages:
    25
    Location:
    Carlisle, MA
    hello,
    Our2018 MX is not connecting to the app on the iPhone. This began after we set up the Wi Fi.
    Is this common and how can we resolve it
     
  2. dgatwood

    dgatwood Member

    Joined:
    Dec 20, 2017
    Messages:
    702
    Location:
    Sunnyvale, ca
    Have you tried deleting your Wi-Fi access point from the car's list of known APs to see if the problem goes away? That sounds like the car isn't able to reach Tesla's servers through your home Internet connection for some reason (e.g. blocked ports, broken DNS, etc.).

    Edit: I also seem to remember that there was some sort of API access outage about a week ago. If the problem went away on its own, maybe it was further fallout from that.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC