App downloading 2022.12.3.2

[Hinxster]

The Software update within the Tesla app for our MYP repeatedly shows it’s downloading 2022.12.3.2. The download never finishes and deleting/reinstalling the app has no effect. Thoughts??

 

[cgell]

The Software update within the Tesla app for our MYP repeatedly shows it’s downloading 2022.12.3.2. The download never finishes and deleting/reinstalling the app has no effect. Thoughts??

Is your vehicle connected to wifi?

 

[Hinxster]

Is your vehicle connected to wifi?

Yes, while parked at home

 

[Hinxster]

Here’s an image of what the app looks like while the car is at home, connected to Wi-Fi and the app open. The download process will not stop. The car’s current version is 12.3.1

 

[cgell]

I’m assuming that you already tried a reset, so your best options are to submit a service request (they will most likely fix it OTA) or wait for a future update to resolve the issue.

 

[Silicon Desert]

The Software update within the Tesla app for our MYP repeatedly shows it’s downloading 2022.12.3.2. The download never finishes and deleting/reinstalling the app has no effect. Thoughts??

As a side note, deleting and reinstalling the app never has any effect on how your car downloads and installs a software update. While you can initiate the installation of a previously downloaded software update from the app, it is not the cause or cure of getting the update to install properly.

 

[Hinxster]

Thanks for all the replies. I have not done a full reset. I was hoping that wouldn’t be needed, as I don’t want to lose all of our car’s settings.

 

[Silicon Desert]

Thanks for all the replies. I have not done a full reset. I was hoping that wouldn’t be needed, as I don’t want to lose all of our car’s settings.

Uh, that is another false concept. Resetting the car is equivalent to restarting your computer. You don't lose all your software settings when you restart your computer, and likewise you don't lose anything when you reset your car. Not sure where you got that idea that you would lose settings.

 

[dogma]

Have you tried turning the wifi in the car off and back on? My car seemed to be connected to wifi but in reality there must have been a problem as my download was stuck. Turning off wifi and turning it back on restarted the download and I had no issues after that.

 

[Hinxster]

Uh, that is another false concept. Resetting the car is equivalent to restarting your computer. You don't lose all your software settings when you restart your computer, and likewise you don't lose anything when you reset your car. Not sure where you got that idea that you would lose settings.

My bad and excuse my ignorance. If resetting the car involves depressing both steering wheel buttons until the display shuts off, I’ve done that a couple of times. This hasn’t solved the problem.

 

[Hinxster]

Have you tried turning the wifi in the car off and back on? My car seemed to be connected to wifi but in reality there must have been a problem as my download was stuck. Turning off wifi and turning it back on restarted the download and I had no issues after that.

Good advice. I will try that.

 

[Hinxster]

Good advice. I will try that.

Disconnecting and then reconnecting WiFi service to the vehicle didn’t fix the issue.

 

[harkpat]

Disconnecting and then reconnecting WiFi service to the vehicle didn’t fix the issue.

Were you able to fix the issue? I have the same problem and have tried the following:

1. Reset using scroll wheels.
2. Disconnecting and reconnecting to WiFi.
3. Changing WiFi from guest to regular network.

 

[Hinxster]

Were you able to fix the issue? I have the same problem and have tried the following:

1. Reset using scroll wheels.
2. Disconnecting and reconnecting to WiFi.
3. Changing WiFi from guest to regular network.

Tesla service said the update was “stuck.” They were able to remotely unstick it and resend it to the car. All was good after that.

 

[Srad600Volt]

I’m having a similar issue where the app asks me to install 2022.12.3.7.5. When I click “yes” it goes to “preparing to update” and then stays there for some time, before reverting back to the “software Update Scheduled for [next day, next time]”. It’s been stuck in this loop for a few days now.

 

[amit_gunner]

Tesla service said the update was “stuck.” They were able to remotely unstick it and resend it to the car. All was good after that.

I have exact same issue. Did you use the app to do service request??

 

[Silicon Desert]

I’m having a similar issue where the app asks me to install 2022.12.3.7.5. When I click “yes” it goes to “preparing to update” and then stays there for some time, before reverting back to the “software Update Scheduled for [next day, next time]”. It’s been stuck in this loop for a few days now.

How about going to the car an initiate the installation there. I'm not saying this will fix the problem, yet I have seen a few situations where the app had issues, but worked when doing it in the car.

 

[Srad600Volt]

How about going to the car an initiate the installation there. I'm not saying this will fix the problem, yet I have seen a few situations where the app had issues, but worked when doing it in the car.

You are probably right, once I’m back near the car I will do that. The app is still stuck saying the same thing.

 

[Silicon Desert]

You are probably right, once I’m back near the car I will do that. The app is still stuck saying the same thing.

Good luck with success. Let us know how you resolved it. Also, in case you haven't tried, close the app after logging out and then log back in. I've been surprised a couple times in the past how that resolved a couple of weird problems.

 

[Srad600Volt]

Got back to the car this week, and it turns out the 12V battery needs to be replaced (again...it was just replaced by tesla service three weeks ago), which is why the car will not update (no updates until the battery is replaced). The first battery lasted 1.5 years, second battery less than 3 weeks, hope the third one does better, Geez.