App failed to wake up the car. “Vehicle connection error”. Anyone else ?

[FatLam]

Starting yesterday ... App failed to wake up the car. “Vehicle connection error”. Anyone else ?
Tried reboot and reset my network, it worked for a while and failed again once the car got into sleep.

 

[Zelfiris]

Happened to me last week when I tried to get into the app to do an update. Luckily it was an one time thing.

Did you try on mobile data as well from your phone?

EDIT: Trying it now (10:18am, it is taking a long time to wake the car up as well)

 

[Lon12]

I have been having the same issue since updating to v28.5 two days ago. If the car is a sleep it doesn't want to wake up with the App. I just tried rebooting the car and the iPhone App. Tried WiFi and LTE. Both failed again. But now after trying two more times the car has finally woken up. I also got a "network timeout" error message from the App just after it woke up.

 

[Vawlkus]

I get “connection error” once in a blue moon. Generally I just kill the app and reload it and it’ll work fine.

That’s on my iPhone, I dunno if the app is better on an Android or not.

 

[FatLam]

Seems it works either you reboot your phone or re-run the App. But once the car get into sleep again it get stuck again !

 

[antoinearnau]

I've been having issues with connection ever since I bought the car Dec 2018.
Tesla has never been able to fix it.
The only way I found to be able to connect to the car 100% of the time is to leave it on Sentry Mode cause i suppose, it keeps the car awake. Of course the obvious drawback is the power consumption.

 

[Vawlkus]

Seems it works either you reboot your phone or re-run the App. But once the car get into sleep again it get stuck again !

No. After I reload the app the car is fine for anywhere between a month to several.

 

[FatLam]

No. After I reload the app the car is fine for anywhere between a month to several.

Yes, it was like that before the latest update 2020.28.5 ... but now seems the App Token expires within minutes ?

 

[Malaromane]

Just for a point of reference, my app is waking up the car just fine (and has been all weekend). I'm still on .24.6.9

 

[Tony_YYZ]

I’ve been getting delayed wakeups via the app since 28.5.

 

[coolmanfever]

try resetting software. i notice it helps.

 

[vraev]

I have been having a lot of summon issues since the last two software updates. Same thing...connection errors. I don't know what they changed with the detection/signal ...but it is abysmal since they updated the Bluetooth connections for phones.

 

[FatLam]

Software upgraded to 2020.28.6 (from 2020.28.5) last night. Seems it works better, only 50% chance getting "Connection Error". However, it still takes over 1 min to connect !

 

[Vawlkus]

Yes, it was like that before the latest update 2020.28.5 ... but now seems the App Token expires within minutes ?

That I don’t know. I only just got .24 last week.

 

[Scifi_tv_fan]

I have 28.6 and my app won't connect to the car as much as it used to be able to, but I have definitely been having connectivity issues even when I'm at home. It should stay connected to WIFI while in sleep mode, but for some reason it switches to LTE and then it loses connectivity (line thru bars). Only way for it to regain WIFI is for me to go into the car to wake it up from sleep mode and then it'll switch from non-connected LTE to WIFI and then my app will be able to connect to it.

And yes before anyone suggests rebooting the car, I have done that and still have the connectivity issues.

I didn't have any connectivity issues with 28.5 so 28.6 hasn't been a good update to me Hoping next update fixes this!

 

[Tony_YYZ]

I have 28.6 and my app won't connect to the car as much as it used to be able to, but I have definitely been having connectivity issues even when I'm at home. It should stay connected to WIFI while in sleep mode, but for some reason it switches to LTE and then it loses connectivity (line thru bars). Only way for it to regain WIFI is for me to go into the car to wake it up from sleep mode and then it'll switch from non-connected LTE to WIFI and then my app will be able to connect to it.

And yes before anyone suggests rebooting the car, I have done that and still have the connectivity issues.

I didn't have any connectivity issues with 28.5 so 28.6 hasn't been a good update to me Hoping next update fixes this!

Same experience for me since 28.5.

 

[clockwrkz]

I have 28.6 and my app won't connect to the car as much as it used to be able to, but I have definitely been having connectivity issues even when I'm at home. It should stay connected to WIFI while in sleep mode, but for some reason it switches to LTE and then it loses connectivity (line thru bars). Only way for it to regain WIFI is for me to go into the car to wake it up from sleep mode and then it'll switch from non-connected LTE to WIFI and then my app will be able to connect to it.

And yes before anyone suggests rebooting the car, I have done that and still have the connectivity issues.

I didn't have any connectivity issues with 28.5 so 28.6 hasn't been a good update to me Hoping next update fixes this!

ditto. I thought it was just bad cell reception but happened just after the last update.

 

[coolmanfever]

Okay it happens this morning for me. Taking forever for app to connect for the first time.

 

[anandoc]

I am facing the same issues since 28.6. Another thread on this issue here:
Tesla App