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App issue, no key, stuck at work

Discussion in 'Model S' started by 3985734987, Jan 2, 2020.

  1. 3985734987

    3985734987 Member

    Joined:
    Jan 2, 2020
    Messages:
    8
    Location:
    WA
    Unfortunately I decided to just use my phone to unlock and enable my 2015 Model S today. Now as I try to leave work the app is giving me two errors. First it was saying "There are no products linked to your Tesla account.". Then it was saying my password is incorrect. The password is correct, as I can login to the website and it shows my car registered to my account.

    Any ideas on what I can do to get this to work?
     
  2. AMPd

    AMPd Active Member

    Joined:
    Nov 27, 2012
    Messages:
    4,166
    Location:
    Northern California
    Uber home. Get the key. Uber back to the car.
     
  3. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
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    Location:
    Northern Virginia, USA
    Little late now but since the website works have you tried all the phone fixes? Killed app, logged out /on, restated phone, etc? Has to be a phone or connectivity issue.
     
  4. Zishan

    Zishan Member

    Joined:
    Jan 28, 2019
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    Location:
    Houston, TX
    #4 Zishan, Jan 3, 2020
    Last edited: Jan 3, 2020
    Never seen those errors, but sometimes my App takes forever to load. Like 10-15 minutes trying to connect. For this reason, I will never leave my key at home.....I'm just too damn impatient.

    Nonetheless, hope you got this resolved.
     
  5. quickstrike12

    quickstrike12 Member

    Joined:
    Jun 13, 2018
    Messages:
    592
    Location:
    Fort Worth Texas
    I locked myself out awhile back with my phone in the car and no key FOB. I tried desperately to use my watch to unlock car while standing right next to it. It was a time (Murphy law) when IOS 13 was coming out and connection to Apple Watch for the STATS app was having issues. Couldn’t get it to work. After having the wife drive the key fob out to me, I actually realized I could have had her use her phone from home and unlock the car remotely. lesson learned and also another good reason to have a family member with the app and on account.

    PS I called her from Apple Watch outside the car.
     
    • Informative x 2
  6. BulldogsRus

    BulldogsRus Member

    Joined:
    Nov 12, 2018
    Messages:
    608
    Location:
    Boston
    Question, once it's unlocked how does it know to allow you to drive it without anything on you?
     
  7. Zishan

    Zishan Member

    Joined:
    Jan 28, 2019
    Messages:
    220
    Location:
    Houston, TX
    #7 Zishan, Jan 3, 2020
    Last edited: Jan 3, 2020
    There is a button that you hit and it enables keyless driving for 2 minutes(must start the drive in 2 minutes, not for just 2 minutes). You have to use your sign in or in my case, thumb print to enable the "ignition" and make it able to drive.





    Screenshot_20200103-092205_Tesla.jpg

    Screenshot_20200103-092202_Tesla.jpg
     
    • Informative x 2

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