Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

App Issues [dont have car yet]

Mahamilto

Member
Feb 20, 2021
397
324
New York, NY
Could be simply because I don’t have the car yet, but I downloaded the app in preparation for my delivery (7d from now) and had been looking at videos etc thru it. The app updated, and now I t will not let me advance past the intro screen. There is no way past.

It makes me concerned that I won’t be able to use the app when I get to my delivery. Anyone had this issue?

What I see is the picture below, and clicking support navigates me to the browser site, while the “X” signs me out. There are no other screens (before there were).
 

Attachments

  • 026B5BDC-0C8F-48F6-B056-541C5A608DEC.png
    026B5BDC-0C8F-48F6-B056-541C5A608DEC.png
    329.2 KB · Views: 9

castle-fires

Member
Mar 9, 2021
8
0
UK
Mine did the same. The app is near useless until activated. Once it's activated by Tesla it becomes one of the best car apps I've seen. I used to have an Outlander PHEV and the app was simply awful (and only worked if you connected your phone WiFi to the car, so no remote heating/cooling if you were further than about 30m from the vehicle!)
 

Mahamilto

Member
Feb 20, 2021
397
324
New York, NY
Great. That’s what I was hoping and sorta assuming, but didn’t want to have a problem on delivery day.

I just got thrown off guard when it became stuck on the one screen.
Thank you for replying and sharing your experience; big help.
 

Shelburne

Member
Mar 9, 2021
173
129
Shelburne Falls, MA
Mine did the same. The app is near useless until activated. Once it's activated by Tesla it becomes one of the best car apps I've seen. I used to have an Outlander PHEV and the app was simply awful (and only worked if you connected your phone WiFi to the car, so no remote heating/cooling if you were further than about 30m from the vehicle!)
I agree. But one other note to add: When I got my M3 back in September, it took almost a full day before my car and the app became connected and functional. Till then, I simply used the Tesla card.
 

TBrownTX

Member
Dec 25, 2020
832
927
Dallas, TX
Mine changed when the driver left the service center on the way for home delivery. I was able to track them driving to me. I had not yet accepted the car/delivery on the Tesla account site. I was always told it would be after accepting delivery, and that’s what the delivery specialist thought too, but I had acess before.

Tim
 
Last edited:

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Nov 28, 2018
10,287
11,624
Riverside Co. CA
Mine changed when the driver left the service center on the way for home delivery. I was able to track them driving to me. I had not yet accepted the car/delivery on the Tesla account site. I was always told it would be after accepting delivery, and that’s what the delivery specialist thought to, but I had acess before.

Tim

Your in texas, a state that does not allow tesla sales in the state. This means that you actually own the car before its delivered to you, unlike most other states. You would not have been able to simply say "I want to reject this car" because its sold to you in another state, then shipped to you.,

Thats why you could see it at that point, because you owned that vehicle at that point.

This isnt the case for most states (the ones that allow tesla sales) as you dont actually own the vehicle until its delivered. In texas, you are basically accepting the car in another state and having it shipped to you.
 
  • Informative
Reactions: TBrownTX

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top