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App login issues?

Discussion in 'Model S' started by shonline, Mar 7, 2017.

  1. shonline

    shonline Member

    Joined:
    Feb 25, 2016
    Messages:
    272
    Location:
    Mount Pleasant, SC
    Anyone having issues wth their app today? My iPhone app tells me incorrect password - even though logging into My Tesla works perfectly... with the same PW.

    Thanks!
     
  2. bonnie

    bonnie Oil is for sissies.

    Joined:
    Feb 6, 2011
    Messages:
    15,253
    Location:
    Columbia River Gorge
    Yes, I had it happen - but all working now.
     
  3. ucsdsig

    ucsdsig Member

    Joined:
    Sep 10, 2016
    Messages:
    12
    Location:
    Los Angeles
    Same issue here.
     
  4. JohnnyG

    JohnnyG Weee!

    Joined:
    Jun 24, 2016
    Messages:
    277
    Location:
    Columbus, OH
    I currently just checked, and the Mobile App can not connect to Tesla.
    "Network Timeout"
     
  5. shonline

    shonline Member

    Joined:
    Feb 25, 2016
    Messages:
    272
    Location:
    Mount Pleasant, SC
    Well - misery loves company I guess... this is a first!
     
  6. Ojas Ray

    Ojas Ray Member

    Joined:
    Apr 19, 2016
    Messages:
    113
    Location:
    Northern New Jersey
    I was able to connect to the car this morning to preheat it - but ever since then. I am unable to connect to it via the app. I have tried moving the car - thinking it was location issue (which I know couldn't be as I park in the same spot at work everyday) but still no luck.

    I have tried to call the service center - and they have tried to poke it, but still unable to connect.

    I have now POWERED OFF the car using the control screen -

    but any tips? ideas?
     
  7. bucksport

    bucksport Member

    Joined:
    Oct 28, 2013
    Messages:
    29
    Location:
    Indiana
    My app is saying...........waking car!! This has happened before when the app went down.
     
  8. Canuck

    Canuck Active Member

    Joined:
    Nov 30, 2013
    Messages:
    4,955
    Location:
    South Surrey, BC
    Same here.
     
  9. Codemonkey

    Codemonkey Member

    Joined:
    Apr 28, 2016
    Messages:
    22
    Location:
    Washington, DC
    I'm getting "Network Timeout" issues as well.
     
  10. mrElbe

    mrElbe Active Member

    Joined:
    Aug 17, 2014
    Messages:
    1,158
    Location:
    Stouffville, ON Canada
    Same here on Android phone.
     
  11. Gwgan

    Gwgan Almost a wagon

    Joined:
    Aug 11, 2013
    Messages:
    1,457
    Location:
    Maine
    Just off the phone with tech support about this: "some users” are affected and “working on it”. Advised to check back hourly, implying a fix is expected today.
     
  12. VirtualM

    VirtualM Member

    Joined:
    Jul 17, 2015
    Messages:
    16
    Location:
    UK
    Same here. It worked ok this morning but the app says Unknown error on connecting.
     
  13. hybridbear

    hybridbear Member

    Joined:
    Oct 6, 2015
    Messages:
    439
    Location:
    Minneapolis, MN
    I e-mailed the Minneapolis Service Center. They said that the system is down & that Tesla IT is working on it.
     
  14. virtualsmack

    virtualsmack Member

    Joined:
    Jun 22, 2016
    Messages:
    68
    Location:
    SoCal
    last updated at 9:13 AM PST for me and won't connect since then.
     
  15. Mach Schnell!

    Mach Schnell! Gearhead, Engineer & P100D(L) Pilot

    Joined:
    Oct 27, 2016
    Messages:
    93
    Location:
    San Francisco Bay Area
    Yesterday it worked in AM, went out midday, worked this morning, and is now out again in the middle of the day (SF, CA area). Occurs using the Tesla app or using the Remote S app. I was just looking at one of the Facebook Tesla Sites and people are reporting it out all over US and a Europe.
     
    • Informative x 1
  16. DJ 240V

    DJ 240V Member

    Joined:
    Oct 20, 2016
    Messages:
    246
    Location:
    California
    Unable to connect since about 8:30 am PST today - no luck as of 1:00 pm PST
     
  17. riemannh

    riemannh Member

    Joined:
    Mar 7, 2017
    Messages:
    21
    Location:
    Seattle
    I have been having this problem off-and-on for a few days (though I just took delivery on Friday evening). I can't seem to access my car at the moment.

    More severely, amidst these issues: My wife, using my account, logged in on Sunday evening with her iPhone app and saw someone's white Model X in Langley, BC rather than our own Model S in the Seattle area. We could, at least according to the app, flash the lights, honk the horn etc. We did so (once each) hoping they would notice and check the various Tesla forums for just this message. I can't imagine if a more malicious person got access and could use the app to summon the vehicle...

    I have a screenshot of this - I'll post it later when I get home (and after I redact the owner's exact address, which we could also see).
     
    • Informative x 2
  18. rickgt

    rickgt Enthusiast owner/member

    Joined:
    Dec 13, 2014
    Messages:
    329
    Location:
    Carmel
    App still not working. Shows last updated 1:53 am... the time my charging notification says it completed.

    Nothing working since then.

    Note: no other app that accesses my Tesla is working either.
     
  19. BobbyKings

    BobbyKings Silver

    Joined:
    Oct 1, 2015
    Messages:
    869
    Location:
    Voorburg, Netherlands
    Same (widespread) in Europe.

    Mothership cleanup going on? :)
     
    • Like x 1
  20. MorrisonHiker

    MorrisonHiker S 90D 2017.28 c528869

    Joined:
    Mar 8, 2015
    Messages:
    3,007
    Location:
    Colorado

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