App not Connecting for the past 3 days

[RG-M3]

I've never had an issue, but for the last 3 days I've been unable to connect to my car via the app.

Wondering if there's a larger issue out there?

I've tried WiFi, cellular and a mix of both and no luck...

 

[widget_pilot]

I haven't had any issues getting the app to connect when I open it. However for the last 2 or 3 days my Tesla app widget just says "Oops! Data unavailable." Even when I open the app, and the car connects, the widget doesn't update.

I'm on android by the way. Someone mentioned an app update on Apple just came out this morning.

 

[Ther0ck]

I've never had an issue, but for the last 3 days I've been unable to connect to my car via the app.

Wondering if there's a larger issue out there?

I've tried WiFi, cellular and a mix of both and no luck...

Have you tried rebooting your car ?

 

[Ther0ck]

I haven't had any issues getting the app to connect when I open it. However for the last 2 or 3 days my Tesla app widget just says "Oops! Data unavailable." Even when I open the app, and the car connects, the widget doesn't update.

I'm on android by the way. Someone mentioned an app update on Apple just came out this morning.

Delete the widget and start over

 

[GtiMart]

The most important thing to check in those cases is whether your car has good LTE signal, or good wifi strength if you're home and connected the car to your wifi.

 

[EVRider-FL]

Even if the car is on WiFi, it needs cellular coverage to be accessed from the app.

 

[GtiMart]

I don't think so. I think it needs it to be waken up through an SMS, but not once it's awake ?

 

[EVRider-FL]

I don't think so. I think it needs it to be waken up through an SMS, but not once it's awake ?

Doesn’t matter if the car is awake, the Tesla server uses SMS to access the car. Once the app connects to the car, it might use WiFi (I don’t know for sure), but until the app connects with the car, you need cellular.

 

[RG-M3]

Have you tried rebooting your car ?

That did it! I'm in IT and I should have known better. I rebooted my phone, but didnt think of rebooting the car...

 

[JER85]

I’ve been having the same issue with a refreshed model X. I tried rebooting the car and still no luck. I deleted the app, rebooted my phone. Nothing seems to work…. And I confirmed that allow mobile access is on