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App not connecting?

Dexterryu

Member
Nov 14, 2017
107
88
Cleveland, Ohio
I went into my app for the first time in a little while (almost a month) and noticed that it won't connect to the car. The key functionality works just fine, it just won't update the cars location and/or allow me to use any of the controls.

Any chance it has something to do with the outage in early Sept? If so is there a fix? Rebooting the app/phone hasn't worked. Maybe I need to reboot the car?
 

JBT66

Member
Oct 26, 2018
656
386
Florida
Mine had been busted since the 21st but still unlocked the car. The Stats app worked as well.
Logging out and back in resolved the issue.
 

HyperionMark

Member
Aug 28, 2017
527
242
Brookings, SD
Yep, worked for me. Only problem is, how does someone know if it is just their app or a system wide issue? If it's a system wide issue then you definitely don't want to log out because you won't be able to log back in and will obviously lose key functionality. Plan going forward for me is A. never log out on trips B. only log out if the app has been down for more than a day C. always carry key card
 

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