Thanks. Yes, they are confirming if a loaner is available. My car isn’t a week old with 112 miles on the clock. I do hope they have the parts if any are needed.From my (limited) experience with Winchester service centre never assume they'll have a loan car available.
I had to book a service a week later than originally planned because a loan vehicle wasn't available for the planned one.
Ask ASAP to be sure you have a loaner option.