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App says “There are no products linked....

Sixer

Member
Aug 27, 2019
127
66
North East
Still waiting for my M3 and did the daily log onto the app to see if anything has changed. Today it curiously won’t let me log in and says “There are no products linked to your Tesla account”.

I tried logging in on the website and my order is still there.

Anyone seen this before?
 

zayn

Member
Jun 3, 2019
415
127
London
Still waiting for my M3 and did the daily log onto the app to see if anything has changed. Today it curiously won’t let me log in and says “There are no products linked to your Tesla account”.

I tried logging in on the website and my order is still there.

Anyone seen this before?

usually happens when backend changes are being done. I assume you have your VIN assigned or seen it hidden in your my tesla account. I don't mean the tesla app on phone
 

Sixer

Member
Aug 27, 2019
127
66
North East
I had this issue and it was because I confused Tesla by using 2 email addresses during the process

a phone call to support sorted it
Did you add a second contact with an email address? I have recently done that (approx 1 week ago).

what number did you phone?
Thanks
 

MOBB

Member
Sep 18, 2019
162
125
Bedfordshire
I didn’t, I used my business email address to set the Tesla account up, but used my personal email account to order or through select. The personal email address ended up being the one Tesla used

I called ‭01628 450660‬, took about 15 minutes to answer
 

Sixer

Member
Aug 27, 2019
127
66
North East
I phoned through to them today. The woman on the phone explained it should never work before you get the car. I said it had been for the past 3 months. She couldn’t explain it but said don’t worry and just wait for your car. No further help on when it would actually arrive.
 

Adopado

Active Member
Aug 19, 2019
4,307
3,256
Scotland
I phoned through to them today. The woman on the phone explained it should never work before you get the car. I said it had been for the past 3 months. She couldn’t explain it but said don’t worry and just wait for your car. No further help on when it would actually arrive.

She was speaking nonsense I'm afraid. The app should log you in and load up, even though you can't do much with it.
 
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Sixer

Member
Aug 27, 2019
127
66
North East
That was my thoughts too. I suspect I may have caused it by adding a secondary contact in my account. As in if you can’t contact me phone the Mrs.
 

VanillaAir_UK

Well-Known Member
Jun 17, 2019
8,477
6,014
Surrey, UK
We have secondary contact on account with no issue that I am aware of.

Suspect its a transient issue - these things happen from time to time and resolve over time. iirc this was a common issue a while back. eg. UK Model 3 order page open!

Prior to pickup, app only has a few videos anyway, so not particularly exciting.
 
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