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App signing out ?

Discussion in 'Model 3' started by Ramisanders, Sep 27, 2019.

  1. Ramisanders

    Ramisanders Member

    Joined:
    Jul 3, 2016
    Messages:
    136
    Location:
    FLL
    My app just keeps signing out. Anyone else having this issue?
     
  2. jkoya

    jkoya NA2 NSX

    Joined:
    Nov 21, 2018
    Messages:
    3,626
    Location:
    Northern CA
    No issues here in Northern CA...
     
  3. whatthe2

    whatthe2 Active Member

    Joined:
    Dec 16, 2016
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    1,418
    Location:
    Denver, CO
    It was down for about 20 minutes, but is working again for me.
     
  4. xxxholic

    xxxholic Member

    Joined:
    Aug 15, 2019
    Messages:
    70
    Location:
    Washington, DC
    Just came back up for me. Was down for 10-15 mins.
     
  5. andy92782

    andy92782 Member

    Joined:
    Oct 14, 2018
    Messages:
    205
    Location:
    Southern Calfornia
    Happened to me. It wouldn't unlock the car, either. Had to use the card key, delete the phone key from the in-car menu and then re-add it.

    Keep those card keys with you, always....
     
    • Like x 1
  6. whatthe2

    whatthe2 Active Member

    Joined:
    Dec 16, 2016
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    Location:
    Denver, CO
    Interesting enough, the app signed me out and I was unable to sign back in. However, I was still able to unlock the car with my phone. Not sure how that was possible.
     
  7. Sklith

    Sklith Member

    Joined:
    Jul 23, 2019
    Messages:
    165
    Location:
    GA
    The app's signed me out twice today so far, super annoying.
     
  8. xxxholic

    xxxholic Member

    Joined:
    Aug 15, 2019
    Messages:
    70
    Location:
    Washington, DC
    Welp that was quick back to not working for me. I am not signed out of the app but I also can't do anything.
     
  9. jkoya

    jkoya NA2 NSX

    Joined:
    Nov 21, 2018
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    3,626
    Location:
    Northern CA
    I have an iPhone X and haven't had any issues with the app all day. I hope I just didn't jinx myself.....
     
  10. NuttyM3

    NuttyM3 Member

    Joined:
    Jul 26, 2019
    Messages:
    161
    Location:
    Troy, IL
    You need to download the latest update to the Tesla app if your app signs you out. Once you do that, open the app back up and sign back in again and you should be fine. I'm guessing it has something to do with the V10 being rolled out and the app being updated at the same time.
     
  11. javelin524

    javelin524 New Member

    Joined:
    Jun 24, 2019
    Messages:
    4
    Location:
    Groton, MA
    Also having this issue here in Massachusetts. Signed me out twice.
     
  12. jjrandorin

    jjrandorin Another BMW convert

    Joined:
    Nov 28, 2018
    Messages:
    5,001
    Location:
    Riverside Co. CA
    what actually happened to me is the car disappearing from the tesla app. the APP did not sign me out as my tesla solar system still showed up. Happened 3-4 times starting around 3pm PST.
     
  13. whatthe2

    whatthe2 Active Member

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    Dec 16, 2016
    Messages:
    1,418
    Location:
    Denver, CO
    My car disappeared and also signed me out. I don't have solar, so maybe that's why it kept you logged in. Very odd to get that message.
     
  14. JAMBergie

    JAMBergie Member

    Joined:
    Mar 25, 2016
    Messages:
    8
    Location:
    Minnesota
    Occured twice for me
     
  15. woodisgood

    woodisgood It's walnut, beech

    Joined:
    Jul 26, 2018
    Messages:
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    Location:
    San Francisco
    Around four or five times today. I've been able to sign back in each time.
     
  16. fajitamondays

    fajitamondays Supporting Member

    Joined:
    Mar 5, 2019
    Messages:
    216
    Location:
    WA
    Same here. Mine happened when I was attempting Smart Summon for the first time. It said my car was removed, but I was still signed into the app (and actually holding down the button for Smart Summon).
     
  17. BM3B

    BM3B “beaver”

    Joined:
    Mar 8, 2019
    Messages:
    459
    Location:
    Los Angeles, CA
    Did God summon your car?
     
    • Funny x 1
  18. Phlier

    Phlier Bluebird

    Joined:
    Jun 12, 2019
    Messages:
    1,021
    Location:
    Utah
    I was gonna respond with, "No, but he did summon yours," but figured it was too soon. So ignore that, please.

    Seriously, though, I'm really sorry for what happened to your car, and sure hope that no one was injured. Will you be replacing it?

    Sorry to go OT, guys, but BM3B's M3 was totaled recently. :( Just hoping they're ok, and that their insurance gets them in a new Tesla soon.

    Edit: Actually, I see you got a new P3D-! Congrats!
     
    • Like x 1
  19. BM3B

    BM3B “beaver”

    Joined:
    Mar 8, 2019
    Messages:
    459
    Location:
    Los Angeles, CA
    Haha good point, yes thankfully all is well assuming I get the total loss value I was given on the phone.
    My main regret was paying for FSD for the totaled Tesla. Hopefully Geico values it between $3-6k. I haven’t bought it yet for the new car. I will probably wait until it can navigate stoplights and stop signs safely.
     
    • Like x 1
  20. Kleenerth3

    Kleenerth3 Member

    Joined:
    Jun 6, 2019
    Messages:
    580
    Location:
    Vista CA
    I'm thankful you started this thread yesterday. I saw it pop up while I was surfing and checked mine to see if I was logged out... I was. It wouldn't accept my PW and I had to change it before it would log in. I actually reset it with the same PW.

    Today my wife's phone was logged off as well. I'm wondering how some weren't affected while others were and others had to reset? Phone type?
    Only took a few minutes today!
    Thanks again @ Ramisanders :)
     

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