Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
  • The final cut of TMC Podcast #27 is available now with topics time-stamped. We discussed: Consolidation in LiDAR manufacturers; Volvo EX90 shipping with LiDAR; FSD Beta Full Release in N.A.; FSD detecting autopilot cheats, Gwen Shotwell directly overseeing SpaceX Starship; and more. You can watch it now on YouTube. We should have it published to podcast networks shortly.

App stuck in service mode after servicing

After having my 2014 model S serviced when I got it home I found the Tesla app is stuck in service mode. I have tried restarting the app, logging in and out of the app and reinstalling the app all to no avail. Every Tesla number I called directs me to making a service appointment with the app. This I cannot do since you can’t schedule a service appointment when the app is locked into service mode. 🤷🏻‍♂️
My nearest Tesla service location is over an hours drive away. It seems nuts to have to drive back there to have them take it out of service mode. My model S is up-to-date with all software updates.
Does anyone have any ideas on how to resolve this?
If I need service again while I’m on the road I’m going to be in great difficulty because I won’t be able to schedule any!
 

bmah

Moderator, Supercharger Hunter
Global Moderator
Mar 17, 2015
5,188
11,343
Lafayette, CA, USA
Yes, I did. After I explained the situation, he connected me to some service number which promptly said “we are currently closed” and then it just hung up on me. I will try again later but I would love to know if there is some trick I can use to get out of this.

I don’t think there is, at least not for us mere mortals. Persistence can pay off, as can trying multiple solutions at once. Maybe try roadside assistance again (and again if necessary) but also start driving towards your service center?

Good luck!

Bruce.

PS. If you’re really in Concord, CA per your profile there are multiple service centers closer than an hour to you, like Vallejo, Berkeley, or Dublin. Not sure which ones are open on Saturdays.
 
I don’t think there is, at least not for us mere mortals. Persistence can pay off, as can trying multiple solutions at once. Maybe try roadside assistance again (and again if necessary) but also start driving towards your service center?

Good luck!

Bruce.

PS. If you’re really in Concord, CA per your profile there are multiple service centers closer than an hour to you, like Vallejo, Berkeley, or Dublin. Not sure which ones are open on Saturdays.
Thanks. I live in Concord but I am currently staying in the Sierra foothills.
 
  • Informative
Reactions: bmah

jjrandorin

Moderator, Model 3, Tesla Energy Forums
Moderator
Nov 28, 2018
16,678
21,959
Riverside Co. CA
I saw a demo of this on YouTube. The guy picked up his car and discovered it was in service mode and cleared it being no where near an SC. He tried to re-enter service mode and could not do so.

Maybe its different on a model S (I wouldnt know because I dont have one), but on both the model 3 and Y, if you have a firmware version 2022.16.3 or later, you can get into service mode without being at the SC (or at least you could about 5 days ago when I tested with both my model 3 and Y in my garage).
 
  • Informative
Reactions: Droschke and ATPMSD

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top