App won't display status of car

[atj777]

Around 20 minutes ago I stopped being able to see the status of the car.

It just keeps saying "Last seen..." and updating the time. I can control some things but not charging. I tried rebooting the car but that didn't help.

 

[atj777]

OK weird....

I killed and restarted the app multiple times but that didn't help.

I switched to the Gateway display and back but that didn't help.

I just went to the top level summary screen and that fixed it.

 

[1001]

Yep have the same issue until the car connects to LTE. Once the LTE module turns on, the car will start to share data with the app.

As an example this morning, I had to physically walk over to the car and open the door and wait 10 minutes for it to connect to LTE.

 

[atj777]

The car is sitting in the garage connected to WiFi.

I have never seen this issue in the 22 months. Even standing next to the car with the door open it wouldn't connect.

I could however open the charge port, open the frunk, etc. from the app.

 

[Maximillan]

I had a similar problem yesterday, the car for some reason wouldn't / couldn't connect to LTE.

Go in and drove it and within a matter of minutes LTE was restored.

Note I'm running the old software version (pre-holiday) and nothing has changed on the car recently.

 

[dyde]

Same issue as here it looks like?

Thread '2021.44.30.1 Issues with Tesla App functions?'
2021.44.30.1 Issues with Tesla App functions?

 

[atj777]

Same issue as here it looks like?

Thread '2021.44.30.1 Issues with Tesla App functions?'
2021.44.30.1 Issues with Tesla App functions?

Could be... however the app itself has been really flakey.

I just deleted the app, reinstalled and now the app won't run at all.

 

[atj777]

After around 10 retries I finally got the app started and it seems to be working... for now.

I did install 2021.44.30.2 yesterday so I suspect that's the issue.

 

[Leeroy]

I have had this issue previously also after the holiday update. Only way I could get it to re-connect to the app was to plug it in. Has behaved since, but good to know it seems to be an lte issue.

 

[atj777]

I am confident it was not an LTE issue.

The car was in my garage and I have a good WiFi connection. Some functions were still working remotely (such as opening the frunk or the charge port) so it definitely had a connection to the Tesla servers.

It may have been an issue with 2021.44.30.2 which was installed yesterday but I believe it was actually an issue with the app.

The app has been getting progressively slower over the last few weeks and was a lot slower after the latest update a couple of days ago. Since deleting the app and reinstalling it is actually very quick to open and switch between screens. The car also seems to take a lot less time to wake up.

It might be a good idea to periodically delete the app and reinstall - although it is a bit of a pain as it looks like you need to set up the phone key again (it was still showing in the car but the app didn't know about it).

 

[Flatbat]

I am confident it was not an LTE issue.

The car was in my garage and I have a good WiFi connection. Some functions were still working remotely (such as opening the frunk or the charge port) so it definitely had a connection to the Tesla servers.

I don't think it needs a connection to Telsla servers to open funk or charge port remotely. The phone app can do this remotely via BT.

 

[Tim W]

This happens a lot to me. Never used to but seems some software update broke it. When it happens I need to go down to the garage and wake the car up by opening a door. Then the connection is quick. Seems stuck in some deep sleep mode.

 

[0CO2]

Mine was doing the same a few weeks back. Can't remember who, but someone suggested unlocking the car on the app and this wakes up the car. Worked for me anyway

 

[atj777]

Since deleting and reinstalling the app, the app works SOOOOOOO much better now. It is quick both for the car and the Powerwall.

Lately, I'd open the app on the Powerwall screen and it would take over a minute to display anything and then eventually it would show me the status of the Powerwall. Now, it takes seconds.

Same for the car. It used to take ages and now it is seconds, even if the car was asleep.

 

[Zayde Adom Car]

After about 8 hours of not updating, my iPhone app updated in the middle of the night. I updated quickly again this morning to current. Not sure why all this happened. I wonder if the data has to go to Tesla on the way to my iPhone and they were having problem last night. BTW, the app on my iPad also wouldn‘t update yesterday.