Oh, I totally agree. EVERY brand can and does have shitty customer service, but the main difference is with EVERY other brand you can call a Service Center and you can call the headquarters. This is essentially impossible with Tesla. My Model Y Performance I took delivery of about two weeks ago is for the most part excellent! I lucked out with flawless paint, perfect wheels, a perfect interior and all options are working exactly as they should!^^^^HAHAHAHAHA! How many stories, first-hand, would you like about shitty customer service from: VAG, Audi, Honda, Ford, even Toyota????
Customer service is, IMO, usually a local issue.
I've noticed, as expected with Tesla can do no wrong members, that claws come out the minute anyone dares say anything negative about Tesla. I have owned so many brands from Honda and Toyota to Rolls-Royce and Bentley (and everything in between)....and there is no perfect car. But we cannot be delusional...some brands and customer service are much better than others