App's "Last seen X days ago" stuck

[Lavatop]

Data point: Im having the “last seen” spinning with iOS app version 4.2.3 but my wife is ok with 4.2.0

 

[Lavatop]

My app isn't updating my location or charge. The spinner beside "last seen" just keeps spinning. I've deleted and reinstalled the app twice, restarted my iphone, rebooted the Model 3 (pressing the two steering wheel buttons). Every now and then it will catch on to where it is, but it will go multiple days/trips in between. It's a new car. I've only had it two weeks. Has anyone else had this problem?

In my case I found my vpn was on/connected even tho I had quit it/swiped up.

 

[Kelela]

In my case I found my vpn was on/connected even tho I had quit it/swiped up.

That was the solution (at least in my case; YMMV)! I was stuck in “Last seen x days ago” for six days, but as soon as I disconnected my Surfshark VPN and closed/reopened my app, there was my car.

 

[Bernard Liu]

My app isn't updating my location or charge. The spinner beside "last seen" just keeps spinning. I've deleted and reinstalled the app twice, restarted my iphone, rebooted the Model 3 (pressing the two steering wheel buttons). Every now and then it will catch on to where it is, but it will go multiple days/trips in between. It's a new car. I've only had it two weeks. Has anyone else had this problem?

I had to reboot the car 2 times, then it started to work again!

 

[AdamVIP]

My app still shows where my car was totaled. It even has it facing the wrong way in the intersection.

 

[shannonc13]

Good news. I did the reset on the car by pressing the two steering wheel buttons. Now the application is linked to the car again.

I did the screen reboot and my phone app instantly was back on! Thank you for the tip!

 

[shannonc13]

My app isn't updating my location or charge. The spinner beside "last seen" just keeps spinning. I've deleted and reinstalled the app twice, restarted my iphone, rebooted the Model 3 (pressing the two steering wheel buttons). Every now and then it will catch on to where it is, but it will go multiple days/trips in between. It's a new car. I've only had it two weeks. Has anyone else had this problem?

I saw someone in here who said rebooting the screen in the car by pressing both scroll buttons on steering wheel. Worked immediately and phone app is connected!

 

[GALP85]

Recently got an Infotainment upgrade for my 2013 Model S 85P; everything works much better except I am now getting the "Last Seen __ days ago" message for that car (I have another Tesla Model Y which reads up on the same app correctly, so it seems its not the app itself). It's been 21 days since my distance/miles or KM reads up for the Model S and the air cond/heating/fan controls don't work either. I've done the full reset within the car by pressing both steering wheel buttons, 'forget this device' and reload it, and just about everything else multiple times but it still keeps swirling around "Last Seen 21 days Ago" without updating the mileage remaining. I also deleted and reloaded my Tesla App and cleared the cache in both the app and the car. Anyone got an idea?

 

[tarheelin71]

I'm a new Tesla owner and I have this same issue on my Samsung Note 20