The experience with my Delivery Services Agent has been horrible. I'm wondering if this is par for the course, or abnormal. Issues I've experienced. DSA does not answer phone DSA's voicemail box is full DSA does not respond to all emails. If you get a response, it's at least 48 hours later. DSA offered delivery dates via phone and email but did not schedule delivery. DSA finally scheduled delivery leaving not enough time for the car to get prepped, so delivery cancelled. No re-scheduling available yet because my DSA has not responded to my email or contacted me. I vote incompetent. If you can't keep your voicemail working, turn off the voicemail. If you can't respond to emails in a timely manner you should be let go.