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are isas available on the weekend?

Discussion in 'Model 3: Ordering, Production, Delivery' started by lee619, Jul 8, 2018.

  1. lee619

    lee619 Member

    Joined:
    Jun 2, 2018
    Messages:
    55
    Location:
    San Diego
    I received a vin on Thursday 07/05. My isa emails me telling me delivery is imminent and to send paperwork asap. So thinking the sooner I send it in, the sooner we can setup delivery I get it all sent immediately. After about 3 emails, I still don't have any response. Just curious are isas working on the weekends? I just thought it was odd he wanted my docs immediately then goes radio silent after I send all the paperwork. How was everyone else's experience with isas?
     
  2. P85_DA

    P85_DA Supporting Member

    Joined:
    Apr 25, 2015
    Messages:
    2,853
    Location:
    CA
    They generally don’t work Sunday’s ...they are the most overworked folks in the delivery chain so I can see why he is just using his off day to catch up on emails :(
     
  3. lee619

    lee619 Member

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    Jun 2, 2018
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    Location:
    San Diego
    Unfortunately not my emails lol. Hopefully I'll get a response on Monday...
     
    • Funny x 1
  4. Rod Williams

    Rod Williams Member

    Joined:
    Apr 12, 2013
    Messages:
    5
    Location:
    Alabama
    My ISA is off on Fridays and Saturdays
     
  5. jelly

    jelly Member

    Joined:
    Jul 1, 2018
    Messages:
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    Location:
    SoCal
    Wonder if you have mine. She isn't very responsive. Also took a few days and is a bit sporadic in which emails she responds to.

    In Vegas.
     
  6. tpham07

    tpham07 Active Member

    Joined:
    Mar 21, 2017
    Messages:
    1,830
    Location:
    Baton Rouge
    These people get hundreds (literally) of unique emails a day, lets try and give them more than 24 hours for a reply .
     
  7. Kotoko

    Kotoko Member

    Joined:
    Jul 6, 2018
    Messages:
    32
    Location:
    Lantana, TX
    My ISA is dealing with more than 100 Model 3 orders right now
     
  8. gambit48

    gambit48 Member

    Joined:
    Aug 1, 2017
    Messages:
    801
    Location:
    NorCal
    The two I dealt with had spurts where they were very responsive, and times when they didn't respond for a day or so.

    I looked back and only see e-mails during the work week.
     
  9. lee619

    lee619 Member

    Joined:
    Jun 2, 2018
    Messages:
    55
    Location:
    San Diego
    Good to know, thank you. Now if my isa doesn't respond in the next couple of days, will I be able to call Tesla and schedule a delivery date with someone else?
     
  10. eCharcoal

    eCharcoal Member

    Joined:
    Aug 31, 2017
    Messages:
    80
    Location:
    Chicagoland
    Definitely call the main line. You want your car! My ISA was very responsive before she scheduled my delivery. Once the delivery was scheduled, she just disappeared. No email replies. Calls unanswered.
     
  11. Duckiesauce

    Duckiesauce Member

    Joined:
    Jun 6, 2018
    Messages:
    36
    Location:
    Somewhere in MoCo, MD
    Sounds like it's a common theme with majority of the ISAs. I've only had 2 phone conversations and 2 emails from my ISA (1 email was a repeat 'cause she didn't see my reply) in 11 days! She's also located in Vegas. :mad:

    Luckily, my service center have been super helpful when I call for updates and possibly push up my delivery too! They of course ask why don't I call the ISA, but was still helpful.
     
  12. lee619

    lee619 Member

    Joined:
    Jun 2, 2018
    Messages:
    55
    Location:
    San Diego
    After the lack of responses during the weekend, I gotta say I was very wrong and my isa has been absolutely amazing. Been responding to my emails within a few hours everytime and has been very accommodating!
     
    • Like x 1

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