Are some delivery centers better than others?

[sbtz]

I'm currently waiting on a VIN, and then delivery at Costa Mesa, CA. Reading all of the horror stories has me considering taking delivery elsewhere. The last time I was there (for a P test drive), the place was a zoo, poorly organized, and I left angry, even after the test drive.

This is disappointing, considering I took delivery of my S there - and even though it was during one of their sales-pushes, it never felt as Walmart-like as it did a couple of weeks ago. Now I'm seeing reports of delivery issues (rushed, poor quality, dirty), and I'm wondering whether I'd have a better chance of having a clean, relatively flawless (or at least checked), stress-free delivery elsewhere? (even though CM is less than 15min from where I live - guessing MDR is the next closest?)

 

[SpudLime]

Yes

 

[MXWing]

I'm currently waiting on a VIN, and then delivery at Costa Mesa, CA. Reading all of the horror stories has me considering taking delivery elsewhere. The last time I was there (for a P test drive), the place was a zoo, poorly organized, and I left angry, even after the test drive.

This is disappointing, considering I took delivery of my S there - and even though it was during one of their sales-pushes, it never felt as Walmart-like as it did a couple of weeks ago. Now I'm seeing reports of delivery issues (rushed, poor quality, dirty), and I'm wondering whether I'd have a better chance of having a clean, relatively flawless (or at least checked), stress-free delivery elsewhere? (even though CM is less than 15min from where I live - guessing MDR is the next closest?)

Based on what I read, MDR had some people reporting waiting around longer than what I dealt with at Costa Mesa.

I reported why things were the way it was at Costa Mesa and Tesla confirmed that the observation of my "logistics" were accurate.

P3 Costa Mesa Delivery - Admirable effort, considering the challenges.

I think you roll the dice no matter where you go given SoCal volume.

 

[bolton2160]

I picked up my M3 at Costa Mesa just a couple of weeks ago and didn’t have any complaints. The place was clean, yes it was busy, but not overly. We were greeted pleasantly right away, signed our paperwork, reviewed the car, all in about 20-30 minutes. Two espressos and we were in our way.

 

[Gavyne]

My Costa Mesa delivery was nice, no complaints here. But others did bump into issues. The place is packed, they're a small delivery center yet they seem to be making more deliveries than most other delivery centers. I know what it's like working busy with everybody wanting something from you, so I'm more patient than others when it comes to these things.

 

[trunks13]

I picked up my M3 LR at Cosa Mesa in early July. The whole experience felt rushed and I had to return a few hours later when I noticed paint defects and a misaligned headlight. I talked to Michelle (I believe) who said she could note them as a "concern." When I asked what exactly is a "concern" she offered to make an appointment with the service center.

I'm thankful my M3 is fine mechanically, but the delivery somewhat soured the Tesla experience for me.

 

[rfmurphy81]

I picked up my S in late June 2018 and the delivery experience was less than desired compared to my previous two deliveries. Additionally, for my first S in 2016 and the 3 this year, I received a personal follow-up asking how things were going and such, but it's been complete radio silence since then for my new S. I'd like to share some feedback with someone in leadership over there or above, but I'm not sure whether there's a certain way to do so effectively.

 

[WileyTheMan]

I picked up mine from Fremont and at the time it was busy but pretty well orchestrated. IMO it delivered the Tesla Experience I had heard about. That said, I picked it up in April before deliveries started going full-bore. I wonder how things are nowadays over there.

 

[fstorm]

I agree that it's hit or miss depending on the condition of your vehicle and the tolerances for 'imperfections.' I picked mine up from there 7/1 with some cosmetic issues on my car that the 'specialists' kind of brushed off at first until I discovered one that needed a service appointment. From my experience, I would say that the Tesla service centers will take care of you if you do end up needing it and that their customer service is much better than the delivery centers because they're not constantly pushing out cars. Good luck with your delivery and enjoy the car.

 

[StellarRat]

My place in Portland Oregon was swamped. Everyone was rushing around trying to do all the deliveries and maintenance. I would not be surprised if all of them are having issues. They did do a good job of final inspecting my car though (fixed a minor problem), so I'll give them that and the paperwork was quick and painless.

 

[MXWing]

A suggestion is to take offpeak days and hours for delivery if possible.

 

[moonfresh]

Dammmmm...you guys got me super worried. How the hell does Tesla score a 97 percent customer satisfaction? I hope I don't have to deal with all these problems. Is it a SoCal thing? Seems like it. A 55k+ car should not have some of these defects. Paint blisters? WTF?

 

[TheLocNar]

Dammmmm...you guys got me super worried. How the hell does Tesla score a 97 percent customer satisfaction? I hope I don't have to deal with all these problems. Is it a SoCal thing? Seems like it. A 55k+ car should not have some of these defects. Paint blisters? WTF?

Fanboyism.

 

[ebmcs03]

I picked up my car at Costa Mesa and accompanied my cousin to pick up her car in Marina Del Ray.

I will say I did not like MDR. The new way they are doing things doesn’t make for a good experience.

You are asked to sit outside in the sun. I was carrying a 5 month old infant and stood inside the building to get away from the sun but was told to wait outside. I was never offered to wait in the show room are where they had a bar, Three show cars, and a kids play room. I discovered that later myself.

You are called into the building to sign all your paperwork before they walk you to the sea of cars inside and only let you take a quick glimpse. Then they pull it out to the front parking lot in the sun where you can spend some extra time with your car.

There was no dedicated person to show my cousin the car or explain anything to her. They were left there poking around the car themselves until she got frustrated and asked for someone to come.


On the other hand, at Costa Mesa, everything was done indoors. I had two dedicated staff answering my questions and showing me the car. The paperwork was set up on a table right next to th car where I can examine the car before signing any paperwork. Although one of the staff was pushy and wanted me to hurry up and sign. At least there was someone dedicated to me and the car was always right there where I can sit, look, and examine.


So I’m glad I got the Costa Mesa experience. I wouldn’t have liked the MDR delivery experience. It was very lacking.

 

[StellarRat]

I picked up my car at Costa Mesa and accompanied my cousin to pick up her car in Marina Del Ray.

I will say I did not like MDR. The new way they are doing things doesn’t make for a good experience.

You are asked to sit outside in the sun.

The Portland one had a nice waiting room. Your MDR experience should not be acceptable to Tesla or anyone else. What would happen if it was pouring rain? Also, I think there is a limit to how quickly you can rush someone through showing them the most important features of the car like how to get it moving, turn the lights on, wipers, etc... true safety features. If I didn't feel I'd learned enough to drive it safely in the existing conditions I'd be pretty unhappy.

 

[Lasairfion]

Perhaps you could start rating delivery centres and service centres on a site along the lines of Trip Advisor?

 

[Lasairfion]

Perhaps you could start rating delivery centres and service centres on a site along the lines of Trip Advisor?

Apparently YELP seems to be the site of choice for reviews of these locations. Don't forget to put in your positive reviews too!