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I think they're having some IT issues. I freaked out when I didn't see the reservation, but when I asked my friend who has a Model 3, the app shows he doesn't have a car.
It's probably because all of us are refreshing the page too much
Same thing happened to me, then it came back, then it went away again. I am waiting for my VIN and the "Page Monitor" extension has been dinging all day - each time I get my hope up a little bit.