TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

Are you supposed to be able to access App before you get the car?

Discussion in 'Model 3: Ordering, Production, Delivery' started by gambit48, Jun 27, 2018.

  1. gambit48

    gambit48 Member

    Joined:
    Aug 1, 2017
    Messages:
    811
    Location:
    NorCal
    So my delivery is coming up. I just downloaded the app. When I try to log into the App, it says I don't have anything assigned to me. I've got two orders already in, with one due for delivery tomorrow. Do they add my car to the app account when I take delivery?
     
  2. swaltner

    swaltner Member

    Joined:
    Oct 13, 2012
    Messages:
    995
    Location:
    Kansas, USA
    You’ll be able to use the app shortly (minutes/hours not days) before your delivery appointment. This is one of the final steps completed before you show up. They don’t want you honking the horn repeatedly with the car sitting in the delivery center...
     
    • Funny x 2
    • Helpful x 1
  3. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

    Joined:
    Sep 23, 2012
    Messages:
    2,023
    Location:
    San Diego
    don't plan on using it until you take delivery
     
    • Helpful x 1
  4. gambit48

    gambit48 Member

    Joined:
    Aug 1, 2017
    Messages:
    811
    Location:
    NorCal
    LOL that makes sense. I'm sure there are a bunch of us that live quite close to the delivery center. I can totally see people in the parking lot activating the horn trying to see which one is theirs.
     
  5. thecloud

    thecloud As rhythm raced inside, the ship came alive

    Joined:
    Nov 24, 2014
    Messages:
    1,435
    Location:
    Sunnyvale, CA
    Other factors might include whether you have a balance due at delivery, and/or if your delivery appointment falls on a weekday. Mine was on a Sunday, and I recall it being the next day before I was able to log into the app.
     
  6. gaswalla

    gaswalla P4201/85/airsusp/pano/19i

    Joined:
    Sep 23, 2012
    Messages:
    2,023
    Location:
    San Diego
    You will definitely have app access at delivery if you are getting a Model 3...
     
    • Like x 2
  7. CFrolander

    CFrolander Member

    Joined:
    Dec 6, 2017
    Messages:
    45
    Location:
    Phoenix
    My Model X showed up around 30 minutes before my appointment time when I took delivery
     
    • Informative x 1
  8. PLUGZIN

    PLUGZIN Member

    Joined:
    Apr 1, 2016
    Messages:
    81
    Location:
    Poway, California (San Diego)
    Everyone is correct that your vehicle won’t show up on the App until time of delivery or shortly before. One thing that was a surprise to me is that around the 1st or 2nd day after delivery; the app wouldn’t work. I called Tesla support and they advised I should of been told at time of delivery there will be a several day period after delivery while Tesla changes over the App access between systems. During that time I had to use the keycard. So unless Tesla has changed that; just don’t be alarmed when the app goes silent for a few days.
     
    • Helpful x 1
    • Informative x 1
  9. PremiumPackage

    Joined:
    Jun 26, 2018
    Messages:
    67
    Location:
    Minnesota
    I fired up the app today and it worked. Can't really do anything other than watch support videos for the M3, but at least I got excited for a minute. Edit button is still there and haven't been asked for trade details so it looks like they just updated the app.
     
  10. Need

    Need Active Member

    Joined:
    Nov 22, 2017
    Messages:
    1,450
    Location:
    Rancho Cucamonga, CA
    We were at the delivery for our Model X on time and have to wait in the lobby for a while. So I checked the app and no car assigned. During the delivery, after we signed the docs, I asked when will the car shows up on the app, she said to check now. I checked and it was there! I think someone at the delivery center has to flip a switch or something.
     
  11. PLUGZIN

    PLUGZIN Member

    Joined:
    Apr 1, 2016
    Messages:
    81
    Location:
    Poway, California (San Diego)
    Need is correct. Your M3 is added to the app profile at delivery. Guess Tesla doesn’t want us to start remotely honking Horn or running a/c prior to delivery. Note that unless Tesl has changed things; tha M3 showing up in app at delivery is temporary. A day or two later in temporarily disappears; The is permanently added after Tesla does thei backoffice paperwork. For a few days you need to use the key card. Enjoy.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC