The major problem is that they are not spotting the weak points and they are not fixing them. I am comforted by Musk's identification of communications problems as a major issue last month, but his proposed solution ("just call people directly across the hierarchy") is stupid and betrays a lack of understanding of the nature of the problem. Also, the communications problems have been serious since at least 2013, they've been getting only worse, and he's only *now* spotted the weak point?The consensus here seems to be Tesla strength is its ability to rapidly innovate, but people are unwilling to live with the glitches that come with it and demand changes. Don't get me wrong, it would be wonderful if Tesla could innovate lightning fast with flawless execution, I'm just not convinced you can get both.
BTW. The best thing to get both is probably to go as fast as possible and then look where the weak points in the system are and fix them on the fly. As CEO you can only do such things if you have almost unlimited power and you are stress resistant.
I hope Tesla gets to the point where they are identifying the weak points and fixing them on the fly. They seem to be doing so in manufacturing, and in hardware... not so much in software... really not at all in communications.