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Asking for service. Call or email?

Discussion in 'Texas' started by JMG, Nov 12, 2015.

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  1. JMG

    JMG Member

    Joined:
    Feb 26, 2015
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    335
    Location:
    NE Texas
    Just asking my fellow Texans how they usually request a service appointment. I emailed a manager at the Dallas SC on November 6th with a picture of a problem I need fixed. I didn't hear anything for a few days, so I then forwarded that email on to [email protected] on November 9th because I thought maybe the proper protocol was to go through them. Still nothing.

    I can always call I guess and get immediate service, but I haven't heard anything yet. Just curious what everyone else normally does.
     
  2. patrick40363

    patrick40363 Member

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    Cali
  3. JMG

    JMG Member

    Joined:
    Feb 26, 2015
    Messages:
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    Location:
    NE Texas
    I guess I can go ahead and call, I just wanted to email first so I could attach a picture of the part that I was needing (in case they needed to research if they have it in stock or have to order it first).

    The weird thing is, the last time I needed service done I emailed. Same thing, no response. So a few days go by and I call. And they were like, "yeah I see you here, LTE upgrade and dual charger install. When would you like it done?" I thought it was strange that it was in the system but no one had reached out to me.

    Oh well, I'll probably call later today when I have time.
     
  4. zwede

    zwede 2013 P85+

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    Jan 17, 2014
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    Location:
    Plano, TX
    Is it still the case that it's technically illegal to call TX service directly, and we have to call CA first?
     
  5. JMG

    JMG Member

    Joined:
    Feb 26, 2015
    Messages:
    335
    Location:
    NE Texas
    Yes, when you look up Tesla's Texas Service Center phone number, its actually a CA number. Someone in CA then connects you to TX. Stupid. Thanks Texas lawmakers and the TADA.
     
  6. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

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    Messages:
    13,447
    Location:
    Texas
    I vote for call
     
  7. bollar

    bollar Disgruntled Member

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    Location:
    Southlake, TX
    Call, tell that person to read your email, then drive in.
     
  8. JMG

    JMG Member

    Joined:
    Feb 26, 2015
    Messages:
    335
    Location:
    NE Texas
    On queue, they just called.
     
  9. Stenn

    Stenn Member

    Joined:
    Aug 23, 2015
    Messages:
    75
    Location:
    Houston, Texas
    I emailed the Houston service center late at night and got a return call the following morning.
     

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