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Asking for service. Call or email?

Just asking my fellow Texans how they usually request a service appointment. I emailed a manager at the Dallas SC on November 6th with a picture of a problem I need fixed. I didn't hear anything for a few days, so I then forwarded that email on to [email protected] on November 9th because I thought maybe the proper protocol was to go through them. Still nothing.

I can always call I guess and get immediate service, but I haven't heard anything yet. Just curious what everyone else normally does.
I guess I can go ahead and call, I just wanted to email first so I could attach a picture of the part that I was needing (in case they needed to research if they have it in stock or have to order it first).

The weird thing is, the last time I needed service done I emailed. Same thing, no response. So a few days go by and I call. And they were like, "yeah I see you here, LTE upgrade and dual charger install. When would you like it done?" I thought it was strange that it was in the system but no one had reached out to me.

Oh well, I'll probably call later today when I have time.

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