Asking for service. Call or email?

[JMG]

Just asking my fellow Texans how they usually request a service appointment. I emailed a manager at the Dallas SC on November 6th with a picture of a problem I need fixed. I didn't hear anything for a few days, so I then forwarded that email on to [email protected] on November 9th because I thought maybe the proper protocol was to go through them. Still nothing.

I can always call I guess and get immediate service, but I haven't heard anything yet. Just curious what everyone else normally does.

 

[patrick40363]

Call them.

 

[JMG]

I guess I can go ahead and call, I just wanted to email first so I could attach a picture of the part that I was needing (in case they needed to research if they have it in stock or have to order it first).

The weird thing is, the last time I needed service done I emailed. Same thing, no response. So a few days go by and I call. And they were like, "yeah I see you here, LTE upgrade and dual charger install. When would you like it done?" I thought it was strange that it was in the system but no one had reached out to me.

Oh well, I'll probably call later today when I have time.

 

[zwede]

Is it still the case that it's technically illegal to call TX service directly, and we have to call CA first?

 

[JMG]

Yes, when you look up Tesla's Texas Service Center phone number, its actually a CA number. Someone in CA then connects you to TX. Stupid. Thanks Texas lawmakers and the TADA.

 

[jerry33]

I vote for call

 

[bollar]

Call, tell that person to read your email, then drive in.

 

[JMG]

On queue, they just called.

 

[Stenn]

I emailed the Houston service center late at night and got a return call the following morning.