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Assigned VIN. How to contact Sales Rep?

rorrim

Member
Mar 23, 2020
135
25
Boston
Hi,

I noticed an update in my Tesla Account with VIN and delivery window starting second half of next week. I haven’t heard from Tesla Sales Rep yet. How do I proactively get a hold of a Sales Rep to ask questions about build date / configuration, etc. Shouldn’t someone have reached out by now with delivery so close?
 

natalieannep

New Member
Feb 28, 2021
4
1
Mission Viejo, CA
Hi,

I noticed an update in my Tesla Account with VIN and delivery window starting second half of next week. I haven’t heard from Tesla Sales Rep yet. How do I proactively get a hold of a Sales Rep to ask questions about build date / configuration, etc. Shouldn’t someone have reached out by now with delivery so close?

I don't have an answer for how to reach out, but I got a text saying my vehicle was ready for pickup without anyone having reached out to tell me so first. The day after I got the text, a sales rep called and left a voicemail with a phone number, so I called back and told them to cancel as I wanted to upgrade my order for MYSR to MYLR. If anything, you'll get a call the day before you pick up or when the car arrives to the center. From what I'm reading about other peoples' experiences, there is so much volume it's not 100% organized.
 

rorrim

Member
Mar 23, 2020
135
25
Boston
I don't have an answer for how to reach out, but I got a text saying my vehicle was ready for pickup without anyone having reached out to tell me so first. The day after I got the text, a sales rep called and left a voicemail with a phone number, so I called back and told them to cancel as I wanted to upgrade my order for MYSR to MYLR. If anything, you'll get a call the day before you pick up or when the car arrives to the center. From what I'm reading about other peoples' experiences, there is so much volume it's not 100% organized.

Thanks. I see many people discussing talking to their rep and getting details on build date, etc. so assume there must be a way to get in touch with someone.
 

natalieannep

New Member
Feb 28, 2021
4
1
Mission Viejo, CA
Thanks. I see many people discussing talking to their rep and getting details on build date, etc. so assume there must be a way to get in touch with someone.

Question: Did you buy your car online or did you go to an actual "dealership" or sales center? I walked into a local shopping center where they have sales reps and completed the order with a worker because I'm old school and like to work with a human when it comes to this stuff. If you purchased online, go on in to a local "dealership" near you and they will likely help you!
 

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