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Atta Boy for Tesla Service

Discussion in 'Tesla Motors' started by kyalami, Feb 11, 2017.

  1. kyalami

    kyalami Member

    Joined:
    Apr 29, 2015
    Messages:
    78
    Location:
    Providence, RI
    I am going on 18 months with my CPO P85 Model S Signature. I have had relatively few issues with the car but I just need to put in the record how outstanding the level of attention, courtesy and overall satisfaction I have experienced with the Service Organization in the Dedham Mass. facility.

    Any phone calls have been promptly returned and a couple of unscheduled stops have been promptly resolved without the need for drop off or an appointment.

    Truly exceptional world class attention to the customer IMHO. I have owned a LOT of cars in my lifetime, but I have never experienced a more attentive or effective service operation. This attribute alone should stand Tesla in good stead as the universe of EVs expands and the competition starts to show up in the market.

    Keep up the outstanding work!
     
    • Like x 4
    • Love x 1
  2. daniel

    daniel Active Member

    Joined:
    May 7, 2009
    Messages:
    1,353
    Location:
    Spokane, WA
    Here in Spokane, I've had similar great service, except for one two-week period when the local Tesla mechanic was called back to CA to help deal with issues on the Model X, then just starting to come off the line, right at the time when my Roadster had developed a problem in one of the "shifter" buttons. We don't have a service center here, but service from the local mechanic has been top-notch.
     
  3. ModelX

    ModelX Supporting Member

    Joined:
    Aug 24, 2012
    Messages:
    989
    Location:
    Orem, Utah
    SLC service center is outstanding and responsive!
     
  4. weradln

    weradln Member

    Joined:
    Nov 22, 2016
    Messages:
    11
    Location:
    Fort Collins, CO
    Add the Dallas Service Center to the list of sites with amazing customer service!
     
  5. jelloslug

    jelloslug Member

    Joined:
    Jul 21, 2015
    Messages:
    877
    Location:
    Greenville, SC
    I have never had any issues with the SC in Charlotte, NC.
     
  6. mkjayakumar

    mkjayakumar Active Member

    Joined:
    Aug 18, 2012
    Messages:
    2,016
    Location:
    Plano, TX
    ++1 to Dallas SC. Great team out there..
     
  7. DragonWatch

    DragonWatch Member

    Joined:
    Aug 22, 2016
    Messages:
    57
    Location:
    Mother Earth
    I've heard nothing but "outstanding" stories about service and customer satisfaction. My son-in-law has his ear to the ground more than me as a result of his contacts, friends and his customers. I am narrowing my purchase date down to between Aug and Nov 2017 and trying desperately to ensure my wife is right there with me. So, can you help me with ball park costs for Tesla MX services? During our test drive right after Christmas I was told that a service was only required once a year without dollar figures. We are finally getting to own a Tesla beyond just investing.

    Thanks ahead of time.
     
  8. DJung

    DJung Member

    Joined:
    Feb 28, 2013
    Messages:
    332
    Location:
    Newport Beach, CA
    Tesla Annual Services have varying costs based on which year of service is being performed and also based on the type of car that you have. This page (Maintenance Plans) has a handy chart that tells you the pricing of each Annual Service based on mileage as well the price and what exactly is performed at each interval.

    You can also purchase a prepaid 3 or 4 year maintenance plan that offers discounts on Annual Services. You pre-pay for all your service visits upfront and can offer a bundle discount.
     
  9. DragonWatch

    DragonWatch Member

    Joined:
    Aug 22, 2016
    Messages:
    57
    Location:
    Mother Earth
    Outstanding ~ again, Thanks
     
  10. rook

    rook Member

    Joined:
    Apr 12, 2014
    Messages:
    25
    Location:
    New York
    The service center in Syosset, NY is amazing. Not only are they courteous, professional and friendly. They go to extreme measures to ensure all of Tesla's customers are satisfied beyond.

    Highly recommend all of them!
     
  11. Akikiki

    Akikiki A'-Lo-HA ! y'all

    Joined:
    Nov 26, 2012
    Messages:
    1,785
    Location:
    Kaneohe
    I agree with what you folks are saying about your service centers - our service centers. I've not visited your service centers, but I regularly do pop in to mine often. I enjoy swinging by and dropping off sausage biscuits, muffins, malasadas and once in a while coco-puffs. The techs, service advisors and the managers we have and have had are really great, excellent to work with.

    The most unusual part of all this is, its their standard. Their standard for service is a 12 on a scale of 1-10. I think they know how good they are, but they still try to do better than the last time. They are amazing at the Honolulu Service Center. We know how lucky we are to have the staff that we do.
     
  12. tslalrry

    tslalrry Member

    Joined:
    Dec 9, 2016
    Messages:
    10
    Location:
    Irvine, CA
    I must be doing something wrong. Costa Mesa SC has returned a phone call just once, no replies to two emails, etc. Should I just go on rather than try to book an appointment? I'm waiting since early January on a minor repair.

    I love driving the car, so I'm trying to take deep breaths.
     
  13. DJung

    DJung Member

    Joined:
    Feb 28, 2013
    Messages:
    332
    Location:
    Newport Beach, CA
    Yea they don't really respond to emails. I'd keep calling them.

    Also, they have always called me back after I left a message.
     
  14. tslalrry

    tslalrry Member

    Joined:
    Dec 9, 2016
    Messages:
    10
    Location:
    Irvine, CA
    Thanks for your advice @DJung. Finally, I took the car in. All the staff were attentive and helpful. They found the part I needed in current inventory and scheduled an appointment to get the repair, as well as taking care of a number of small issues. They had my email in the system and I was told to cc: to a human being from the general email to make sure it gets answered. But they are simply slammed in terms of the number of phone calls, emails and the growing number of cars to service.
     
    • Informative x 1
  15. DJung

    DJung Member

    Joined:
    Feb 28, 2013
    Messages:
    332
    Location:
    Newport Beach, CA
    Yea, Tesla desperately needs more Service centers in Orange County. I thought there was one being built in Mission Viejo but I haven't heard about it in a long time
     

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