Audio (immersive sound?) cutting in and out.

[MosquitoFloss]

Any anyone experienced their sound cutting in and out? It sounds like either everything but the dash speakers cutting out or possibly it's immersive sound related. Either way it happens a few times an hour. Doesn't matter which of the audio sources is in play. Currently on 2019.40.2.1 I've noticed it for a few weeks now, but thought I'd ask in here before I made a service call.

 

[RandomX]

Yes I experienced the same thing. Thinking of making a service call for it also. I have not tried troubleshooting steps yet. Such as turning off immersive sound to see if it still happens. I have however noticed that it happens with more that one type of audio source.

 

[hari-bhari]

Mine did too, the base would cut out a few times during a drive. Hasn't happened since that one drive though

 

[640k]

are you guys talking about ANY music or just FM? could be the HD signal going in and out.

 

[hari-bhari]

Mine was when playing on Spotify. It happened only during a single drive for a couple of songs. Hasn’t happened since.

it sound like a software glitch like the speaker routing was off because music would play but you’d lose all mid bass and bass for a fraction of a second

if it’s happening frequently then I would take it to the service center

 

[640k]

maybe stream quality? could be due to data congestion and the stream changed the quality throughput. best way to test is to use a consistent source you can control. MP3s on your phone, streaming on BT is probably the least variable.

 

[Need]

I have that too and only from the latest update or the one before. I am not playing from car's signal or my phone signal. I am playing from a downloaded audible audiobook from my phone via bluetooth. So signal should not be a problem. And it was not completely cut out, just a bunch of the speakers.. some speakers are still on. It only last about 2 to 3 seconds and then back to normal. It happens infrequently and only on a longer drive more than 1 hour.

 

[kpedraja]

There are a few threads about this. It's a widespread and persistent problem that started a few updates back. It happens regardless of the audio source (radio, streaming, bluetooth, etc.) so it's not a signal issue. It has not been resolved in the latest update. The frequency at which it happens is also variable. For me, it might not happen for a few hours then will happen multiple times over a few minutes. It's super annoying...

 

[QS01]

I had put a mobile service ticket in for this issue a few days back. I just got a call from the service advisor and they informed me that after analyzing my M3s debug logs they have confirmed it is a known bug in current software. They have a fix coming for this issue but he couldn’t tell me which update it’s planned for. I’ll be interested to see if this holiday update resolved it or not.

 

[MosquitoFloss]

Thanks guys. I guess I'll call it in anyway and hope it's sorted soon. Glad it's software related (hopefully).