kc1953
Member
An update. Things went smoothly…at first! Drove in to sc at 9:30 am and parked car. Advisor came over and I reviewed with him the issues. He put blue tape in each of the trim alignment areas. He said he wasn’t sure if they could realign rear hatch glass and if it was out of spec they might have to replace glass or even replace entire rear hatch. In any event if it was anything other than alignment of rear hatch glass, that would be a separate service appointment. He said he thought car would be done today by 4 pm. I was feeling pretty good and Ubered home.Heading into Berkeley Service Center this morning to correct some delivery door alignment and back hatch glass alignment isuues and install home link. I hope it turns out well. Order and delivery process was ok, so hoping service center experience is ok too. We shall see.
Then things started going south. I checked app around 2 pm and it said expected completion of work was 1/20 at 4 pm. I messaged back asking how it was possible that some trim alignment and homelink installation would take 3 days. The response was that they could get car back to me 1/19 at 4 pm, and that coordinating among various experts took time. I said the new completion date was better, but was any of the work being completed today. They responded that they were checking with technician and would try to respond before 4 pm today. My last question was to determine if they could at least get trim alignment addressed. If they could, I’d get car today and make a mobile appt. for homelink. I’m not confident I will know anything more today. I hope I get car tomorro, but am unclear what work will actually be done. They could say all trim and hatch glass is in spec and end up having spent two days to do no more than install home link.
if I hadn’t read all the horror stories about Tesla service I’d be kind of annoyed. But I’m only a bit disappointed.
To be continued…