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[Australia] Electricity Bills

Discussion in 'Australia & New Zealand' started by Brian May, Sep 9, 2016.

  1. Brian May

    Brian May Member

    Joined:
    Apr 9, 2016
    Messages:
    157
    Location:
    Melbourne
    Hello,

    Just wondered if anybody had any advice on dealing with a dispute on our electricity bills? Basically, in the last bill, our anytime usage has jumped up and the controlled usage has gone down by a similar amount. I claim:
    • The any time usage is the combination of /4 and /6 meters. It should only be the /4 meter.
    • The controlled load usage is /7 meter only (off peak water). It should be the /6 and /7 meters.
    • We read all the meters at the time we received the bill (as no meter readouts on the bill) and compared with the previous bill (which does have meter readouts) and found the meter shows 530.1kwh usage and we were billed (anytime) for 808kwh + 12.57kwh estimated for the first day.
    • The average kwh per day figures from the bills also seem to match up with my theory.
    • I didn't get to ask why the first day is listed as estimated. Probably not a big deal anyway.
    The retailer (Lumo Engergy) claimed:
    • They have just switched to using the smart meter in the last cycle (Only now???). This also changed the billing cycle (without notice) from quarterly to monthly.
    • They don't get the meter readings, only the usage figures.
    • It is not possible for us to read the meter manually because the numbers are constantly changing. WTF??? Maybe they mean the meter cycles to report different values. It still can be read however.
    • The remote reporting of the meter is working despite the appearance of the antenna not being connected.
    • The figures on the bill should be correct.
    Also just to add to the confusion, Ausnet's Home Energy shows 0kwh usage, and has done so for many months - suspect it might be something to do with them resetting the meter values to 0 at around the same time.

    I really don't mind if it could be proven that I am wrong, but not able to make any sense of this.

    The ended the online chat conversation by saying the computer system was down, and that they could no longer access our details. When I suggested this call wasn't going anywhere anyway, I was advised to call back within office hours.

    This might be a problem, because the bill is in my father's name, and I have the questions and work during business hours at different location. So maybe not possible.

    Plus I can't help think that maybe this is a problem with the distributor (Ausnet) not the retailer (Lumo).

    Any advice where to go from here? As I am getting a Tesla, I want to be sure I am going to get charged correctly.

    Maybe another approach would be to change to another retailer, in my name (thinking of Powershop), and watch the figures closely, and then I can take it up with the (hopefully more help retailer) if the figures don't match.

    Thanks
     
  2. Dborn

    Dborn Confirmed

    Joined:
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    2,080
    Location:
    Sydney, Australia
    Are powershop offering a deal for EV's? They may be. They are huge fans and own a Tesla I believe.
     
  3. Brian May

    Brian May Member

    Joined:
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    Location:
    Melbourne
  4. Brian May

    Brian May Member

    Joined:
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    Location:
    Melbourne
    Looks like the above Power Shop promotion does have a number of restrictions, e.g. only available to new customers, and cannot be combined with other promotions such as the referral promotion. Mobile 75 - Powershop, a better power company

    Deleted, getting confused, that link I referred to is not the referral promotion I thought it was. So still need to try and find out about the referral program, if it is still running, and if so if it can be combined.
     
  5. TesAus

    TesAus Member

    Joined:
    Mar 4, 2014
    Messages:
    834
    Location:
    Sydney, Australia
    Just give them a call and tell them that you had heard about their "electric drive" promotion and are thinking of swapping to them. They will soon tell you if it is still available.
     
  6. ICUDoc

    ICUDoc Member

    Joined:
    May 19, 2015
    Messages:
    411
    Location:
    Sydney NSW
    I'm with Powershop- very happy, but have not explored the EV option- I will do so and report back..
    PS if you DO want to swap to Powershop, (read the Whirlpool Forums thread) then get me to refer you then I'lI make 75 bucks, which i shall donate to charity.
    regards
     
  7. TesAus

    TesAus Member

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    I think the promotion is only meant to be for new customers.....
     
  8. TesAus

    TesAus Member

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    I think the electric drive promotion is only meant to be for new customers.....
     
  9. ICUDoc

    ICUDoc Member

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    Location:
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    Sure, the EV-thing may well be for newbies only.
    But the $75 sign-up referral fee that I will donate is a long-term offer.
     
  10. TesAus

    TesAus Member

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    Agreed.
     

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