Hello,
Just wondered if anybody had any advice on dealing with a dispute on our electricity bills? Basically, in the last bill, our anytime usage has jumped up and the controlled usage has gone down by a similar amount. I claim:
I really don't mind if it could be proven that I am wrong, but not able to make any sense of this.
The ended the online chat conversation by saying the computer system was down, and that they could no longer access our details. When I suggested this call wasn't going anywhere anyway, I was advised to call back within office hours.
This might be a problem, because the bill is in my father's name, and I have the questions and work during business hours at different location. So maybe not possible.
Plus I can't help think that maybe this is a problem with the distributor (Ausnet) not the retailer (Lumo).
Any advice where to go from here? As I am getting a Tesla, I want to be sure I am going to get charged correctly.
Maybe another approach would be to change to another retailer, in my name (thinking of Powershop), and watch the figures closely, and then I can take it up with the (hopefully more help retailer) if the figures don't match.
Thanks
Just wondered if anybody had any advice on dealing with a dispute on our electricity bills? Basically, in the last bill, our anytime usage has jumped up and the controlled usage has gone down by a similar amount. I claim:
- The any time usage is the combination of /4 and /6 meters. It should only be the /4 meter.
- The controlled load usage is /7 meter only (off peak water). It should be the /6 and /7 meters.
- We read all the meters at the time we received the bill (as no meter readouts on the bill) and compared with the previous bill (which does have meter readouts) and found the meter shows 530.1kwh usage and we were billed (anytime) for 808kwh + 12.57kwh estimated for the first day.
- The average kwh per day figures from the bills also seem to match up with my theory.
- I didn't get to ask why the first day is listed as estimated. Probably not a big deal anyway.
- They have just switched to using the smart meter in the last cycle (Only now???). This also changed the billing cycle (without notice) from quarterly to monthly.
- They don't get the meter readings, only the usage figures.
- It is not possible for us to read the meter manually because the numbers are constantly changing. WTF??? Maybe they mean the meter cycles to report different values. It still can be read however.
- The remote reporting of the meter is working despite the appearance of the antenna not being connected.
- The figures on the bill should be correct.
I really don't mind if it could be proven that I am wrong, but not able to make any sense of this.
The ended the online chat conversation by saying the computer system was down, and that they could no longer access our details. When I suggested this call wasn't going anywhere anyway, I was advised to call back within office hours.
This might be a problem, because the bill is in my father's name, and I have the questions and work during business hours at different location. So maybe not possible.
Plus I can't help think that maybe this is a problem with the distributor (Ausnet) not the retailer (Lumo).
Any advice where to go from here? As I am getting a Tesla, I want to be sure I am going to get charged correctly.
Maybe another approach would be to change to another retailer, in my name (thinking of Powershop), and watch the figures closely, and then I can take it up with the (hopefully more help retailer) if the figures don't match.
Thanks
