TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
Start a Discussionhttps://teslamotorsclub.com/tmc/tags/

Auto present door failure

Discussion in 'Model X' started by mk9027866, Oct 31, 2016.

Tags:
  1. mk9027866

    mk9027866 Member

    Joined:
    Apr 3, 2016
    Messages:
    77
    Location:
    New York
    Today I parked (as I always do) next to my jet ski trailer. When I got out the car sensed the trailer and door stopped, as it always does. When I came back to the car, it flew open full speed, not detecting anything and scratched my door pretty badly. Look at the attached picture for the damage, and please excuse the dirty car!
     

    Attached Files:

  2. polymathic

    polymathic Member

    Joined:
    Oct 30, 2016
    Messages:
    201
    Location:
    Fairfax CA
    I'm starting to think the PUP package should come with the doors wrapped in one of those protective films. I ordered PUP on my X; I'm not liking these unexpected strikes.
     
    • Funny x 1
  3. CmdrThor

    CmdrThor Active Member

    Joined:
    Jul 24, 2013
    Messages:
    1,056
    Location:
    Marietta, GA
    I got my doors wrapped and recommend everyone do the same. I've had two door malfunctions that resulted in damage to the film but no paint damage. I had evidence that clearly indicated a malfunction and Tesla took care of replacing the film (which was definitely cheaper than repainting the door).
     
  4. polymathic

    polymathic Member

    Joined:
    Oct 30, 2016
    Messages:
    201
    Location:
    Fairfax CA
    Did you only wrap the doors?
     
  5. Kurt'sX

    Kurt'sX Member

    Joined:
    Nov 1, 2016
    Messages:
    77
    Location:
    San Diego
    I ended up shutting off the Auto Present feature because of an incident I had approaching my vehicle and watching the door swing open in traffic. Didnt have an accident, but scared me because its fast, and I didnt have time to react. I guess if you never park on the street it would be fine, but otherwise, plan on having to use the door handle and save yourself a possible issue with a passing bicycle or vehicle.
     
    • Informative x 2
  6. mk9027866

    mk9027866 Member

    Joined:
    Apr 3, 2016
    Messages:
    77
    Location:
    New York
    I forgot I had cameras. Here is the video clearly showing the car sense the trailer at first, then open without sensing it.

     
    • Informative x 1
  7. bushburner

    bushburner Member

    Joined:
    Aug 25, 2016
    Messages:
    322
    Location:
    new orleans, la
    Did anyone else go "f-ck" when his door hit the trailer? Did you contact tesla about this?
     
  8. mk9027866

    mk9027866 Member

    Joined:
    Apr 3, 2016
    Messages:
    77
    Location:
    New York
    Tesla is reviewing logs now. Waiting to hear back on what they'll do.
     
  9. number12

    number12 Active Member

    Joined:
    Aug 16, 2016
    Messages:
    1,355
    Location:
    Tesla
    Amazing quality camera. What kind are those?

    Sorry about door. Hopefully Tesla agrees to fix. Amazing proof to have
     
  10. mk9027866

    mk9027866 Member

    Joined:
    Apr 3, 2016
    Messages:
    77
    Location:
    New York
    I actually just installed them a couple weeks back myself. They are LTS Security. They are the same as Hikivision. 5 megapixel turret.

    I want them to fix the door of course, but I also want them to fix the sensor so it doesn't happen again to me or anyone else. It seems like it's bug that I covered the sensor and it forgot what it had detected a minute prior.
     
    • Like x 1
  11. mk9027866

    mk9027866 Member

    Joined:
    Apr 3, 2016
    Messages:
    77
    Location:
    New York
    The good news is Tesla had the car picked up, brought to the body shop and directly back.

    Problem is it seems the body shop went joy riding. They (the body shop) brought the car back, left the passenger window open, and left me with 60 miles of range left.

    Look at this energy graph.
     

    Attached Files:

  12. bushburner

    bushburner Member

    Joined:
    Aug 25, 2016
    Messages:
    322
    Location:
    new orleans, la
    Did they do a good job painting the door? And are you going to bring it up to the owner or let it be?
     
  13. aesculus

    aesculus Still Trying to Figure this All Out

    Joined:
    May 31, 2015
    Messages:
    2,514
    Location:
    Northern California
    Are the door sensors in the FWDs? If so, then it would not have seen the trailer in this case. Can't answer while it only opened partially the first time and then when you passed it swung fully open like it normally would.
     
  14. mk9027866

    mk9027866 Member

    Joined:
    Apr 3, 2016
    Messages:
    77
    Location:
    New York
    The door sensors are in the FWDs. They claimed that's why it didn't see the trailer.

    My argument/reason for showing them was I thought a simple software fix is having the doors "remember" what they last saw and taking the cautious approach to opening. If 1 second ago there was an obstacle and now it disappeared, the door should open partially and not fly open, even if the object has moved out of the way.
     
  15. PtG62901

    PtG62901 Member

    Joined:
    Jul 29, 2016
    Messages:
    334
    Location:
    Carbondale, IL
    How about installing a bumper on the corner of your trailer? All tech always fails, sooner or later. It will happen again.
     
  16. travwill

    travwill Active Member

    Joined:
    May 1, 2015
    Messages:
    1,189
    Location:
    Chicago, IL
    Agree, we all just need to be educated on where the sensors are. The car didn't see the trailer likely either time since the sensors are in the FWDs. It is usually cases like this where someone pulls up next to something in the front but not 2nd row back that the doors have an accident - just been aware of that always when parked.

    Agree, maybe the doors could just open conservatively if there has been an obstacle detected on driver side within last couple minutes of parking. It would negate opening in most garages and parking lots.
     
  17. hollywood

    hollywood Member

    Joined:
    Sep 25, 2016
    Messages:
    176
    Location:
    USA
    Valet mode before handing off keys
     
    • Helpful x 3

Share This Page