Automatic Update?

[surf40]

My daughter went to drive her Model X, and it was in the middle of a software update in the middle of the day. She did NOT initiate it. It has been several hours and now she is stuck and can't go anywhere. How normal is this. Can she get out of this so she can drive the car?

 

[Tam]

My daughter went to drive her Model X, and it was in the middle of a software update in the middle of the day. She did NOT initiate it. It has been several hours and now she is stuck and can't go anywhere. How normal is this. Can she get out of this so she can drive the car?

Not normal.

1) Tesla usually does not force owners to update so they can click on the "x" to opt out instead of the "Install Now" button.

2) If it does force an update due to legal recall required by law, it does it at night like around 1:30AM.

3) A longest update (major revision from 10 to 11...) doesn't take hours. It's less than 1 hour.

You need call roadside service to get the car running again or get it towed for a fix.

 

[EVRider-FL]

How did you determine that the car was in the middle of an update vs. something else? Like @Tam said, updates don’t work that way. I’ve owned Teslas for 6 years, and I’ve never had an update initiated without my confirmation.

 

[surf40]

Thanks for the replies. Turns out the car did an update the night before, and got stuck during the update with a frozen screen. So when she cam out in the afternoon to use the car, it looked like it was going through an update, but was infract frozen from the night before. He husband came home and did a hard reset (and taught her how to do it for future reference) and the car works fine now.

 

[Boza]

Tesla _does_ force updates. It is also in the T&C