Autopilot and backup camera suddenly not working

[Sagester]

Any thoughts on this guys? I've had my m3 LR AWD for about 2 months, been enjoying the hell out of it. Suddenly, yesterday evening when I got into my car to leave work I noticed that the back camera was just black and then noticed autopilot was not reading the lanes and not turning on. It would seem all my camera related functions are disabled. I have had no error messages and I'm running 2019.20.4.2... It was updated several weeks ago, so no recent software changes.

I have tried resetting while pushing down the break and both wheel buttons, and shutting the car off in the menus... No change.

Anyone have any idea what night be going on? Sadly not sc appts for a couple weeks.

 

[Rex Kramer]

Had this happen about a month or so ago, I had to hit the "Power Off" button, then quietly sit in the car for several minutes until it completely shut off. Everything was normal after it came up, so you might try that, or to leave Sentry Mode off next time you're parked for a long period.

 

[ewoodrick]

I suspect that life will be happy this morning. I good night's sleep fixes many things.


I'm serious, as the car goes to sleep, it removes power from a lot of the car, causing things to reset.

 

[Sagester]

I suspect that life will be happy this morning. I good night's sleep fixes many things.

Sadly that was last night, same thing this morning.

 

[ATLCLS]

Happened to me last month . I ended up taking out the usb drive(and leaving it unplugged) , resetting car , and after car went to sleep cameras and ap worked again . The key was letting the car go to sleep . Still didn’t work after doing just the reset.

 

[Sagester]

Interestingly this all happened the same day j installed a taptes inductive charger, I wonder if there is some sort of relationship?

I did let the car go to sleep, while charging over night... I wonder if that makes a difference.

 

[woodisgood]

We’re having a similar problem - AP is mostly not available, drops out after a minute or two.

ELDA is currently a death wish - car can’t find its lane and jerks around (not in AP) until it finally disables itself. Wife terrified.

Reset didn’t fix anything but haven’t yet tried unplugging USB/sleeping. But the problem has been present for more than a week. SC appt tmrw so we’ll see.

 

[Sagester]

Welp, I tried disconnecting the USB drive and shutting down the car, same thing... Also tried a factory reset and that did not do anything either. Any idea how to contact Tesla other than scheduling a sc apt through the app? There is no online chat on the website anymore, atleast none that I can find.

 

[dixosw]

Same here this morning along with the "Sentry mode has been disabled message". Wife has the car at the moment so will try removing the USB drive and do the power down later.

 

[AltLogic]

Autopilot was rarely working for me for a few weeks last month. I wanted to get a video from the dash cam feature on my car. I switched out usb drives and everything was back to normal after it slept overnight. I tried downloading a file and the drive was corrupt. In the future if autopilot has a problem I will switch it out right away.

 

[Sagester]

Dropped it off at the service center yesterday. They seemed to think it's a software bug and updated me to 2019.28.2, that unfortunately has not changed anything. So I'm in a loaner while they're figuring it out...

 

[dennisvab]

@Sagester keep us updated. I’m interested in what the issue was. Dealing with something similar myself.

 

[Sagester]

@Sagester keep us updated. I’m interested in what the issue was. Dealing with something similar myself.

Will do, I'm a little worried they're not going to figure it out, tell me it will be fixed in a future software update and just deal with it... I'm pretty confident it's not a software issue, I had no recent software updates before this happened...

 

[dennisvab]

Will do, I'm a little worried they're not going to figure it out, tell me it will be fixed in a future software update and just deal with it... I'm pretty confident it's not a software issue, I had no recent software updates before this happened...

Do your headlights always come on, regardless of what setting they are set to?

 

[Sagester]

Do your headlights always come on, regardless of what setting they are set to?

Don't have my car atm to check but I do believe so

 

[Sagester]

Quick update for those that are curious... My m3 has been at the sc for about a week, looks like they're replacing the wiring for the cameras.

Has anyone had to have this done to their car?

 

[Noel1987]

View attachment 444023 Quick update for those that are curious... My m3 has been at the sc for about a week, looks like they're replacing the wiring for the cameras.

Has anyone had to have this done to their car?

It looks like it’s been a year since you had this problem with your camera and autopilot. What was your final diagnosis? Just curious because my M3 is a few weeks old and my right side camera isn’t working and autopilot has been disabled. A mobile tech came to my house and tried unplugging and the reconnecting it but it still doesn’t work. He’s now ordered a new camera in hopes of replacing it will fix the problem.
How did they fix your issue?
Thanks in advance!

 

[MParadox]

It looks like it’s been a year since you had this problem with your camera and autopilot. What was your final diagnosis? Just curious because my M3 is a few weeks old and my right side camera isn’t working and autopilot has been disabled. A mobile tech came to my house and tried unplugging and the reconnecting it but it still doesn’t work. He’s now ordered a new camera in hopes of replacing it will fix the problem.
How did they fix your issue?
Thanks in advance!

I'm having this problem since yesterday too. Car is 1 week old
Just took an appointment with mobile service. They're coming tomorrow but based on the estimate I just received, they're going to replace the camera right away

 

[AltLogic]

The problem with my car ended up being that the radar wasn’t being held firmly. Had a problem with autopilot/safety features intermittently for over two years before I took the time to get it fixed. They seemed to be able to know based on the data they had that the radar was the problem.