To summarize a very long story, my 2016 Model S P100D frequently has an inaccurate GPS location. This causes the car to think it's a few miles away from its actual location. That causes navigation to not work because it gives me directions starting from a place miles away from my actual location. It also causes Autopilot to be broken in a very dangerous way. I'll be driving on the freeway with autopilot and the car thinks it's miles away on a surface street. This causes autopilot to think, for example the speed limit is, for example, 35mph and hit the brakes to reduce speed to 35mph while I'm actually on the freeway and everyone else is doing 80mph. This has almost caused me to be rear-ended multiple times on the freeway.
This started a few months after I bought the car and it's been in the shop multiple times. Tesla has replaced the GPS antenna, the autopilot computer, and the center console screen. They've also remotely diagnosed and recalibrated the car multiple times remotely. I have dozens of emails back and forth with the support team. My last contact with them was over a week ago and I don't have a response yet. I'm curious if anyone here has any advice on what I should do next? I just want the car I paid for to work the way it's supposed to!
For those interested, here's a timeline of events:
January 2017: I take delivery of the Model S P100D. My second Tesla, the first being a Model S 85D.
July 2017: I start to notice that the car GPS position is sometimes wrong, offset by up to a few miles.
September 2017: The problem is getting worse. I take my first video and pictures of the issue. Here you can see I'm on the freeway, the map shows I'm flying over buildings, and the car thinks I'm on a surface street with a 25mph speed limit.
November 2018: The Tesla service center tries a couple of remote diagnostics and resets/calibrations, then ultimately replaces the GPS antenna. This doesn't fix the problem.
March 2019: The problem continues to get worse to the point where it's almost daily. I contact Tesla support again. They try remote fixes a number of times over about 6 weeks before recommending I go to the service center for an autopilot computer replacement. During this time I work almost every day with the Tesla team to try dozens of diagnostic and fixes. They have me shut down the car for 5 minutes every day when I park it and when I start it. They have me try reboots at various times of day. They have me capture a ton of video, images and GPS traces of the problem. I have all kinds of examples of the problem. One example:
April 2019: I take the car into service and they replace the autopilot computer and main screen and recalibrate the systems.
May 2019: I get the car back and it still has teh same problem.
August 2019: I upgrade to Full Self Driving hoping that it might kick start something that fixes the problem. Grasping at straws.
September 26, 2019: I re-send the long thread from March-to-May back to Tesla support letting them know that the problem still exists. I haven't heard back yet.
I'm not sure what to do at this point. I just want the car to work as expected. I paid $8k extra for EAP and FSD and even the basic navigation doesn't work, much less those features. It's also a safety issue using those features as the car unexpectedly applies the brakes while on the freeway in traffic.
Does anyone have any advice?
Thanks,
Ryan
This started a few months after I bought the car and it's been in the shop multiple times. Tesla has replaced the GPS antenna, the autopilot computer, and the center console screen. They've also remotely diagnosed and recalibrated the car multiple times remotely. I have dozens of emails back and forth with the support team. My last contact with them was over a week ago and I don't have a response yet. I'm curious if anyone here has any advice on what I should do next? I just want the car I paid for to work the way it's supposed to!
For those interested, here's a timeline of events:
January 2017: I take delivery of the Model S P100D. My second Tesla, the first being a Model S 85D.
July 2017: I start to notice that the car GPS position is sometimes wrong, offset by up to a few miles.
September 2017: The problem is getting worse. I take my first video and pictures of the issue. Here you can see I'm on the freeway, the map shows I'm flying over buildings, and the car thinks I'm on a surface street with a 25mph speed limit.
November 2018: The Tesla service center tries a couple of remote diagnostics and resets/calibrations, then ultimately replaces the GPS antenna. This doesn't fix the problem.
March 2019: The problem continues to get worse to the point where it's almost daily. I contact Tesla support again. They try remote fixes a number of times over about 6 weeks before recommending I go to the service center for an autopilot computer replacement. During this time I work almost every day with the Tesla team to try dozens of diagnostic and fixes. They have me shut down the car for 5 minutes every day when I park it and when I start it. They have me try reboots at various times of day. They have me capture a ton of video, images and GPS traces of the problem. I have all kinds of examples of the problem. One example:
April 2019: I take the car into service and they replace the autopilot computer and main screen and recalibrate the systems.
May 2019: I get the car back and it still has teh same problem.
August 2019: I upgrade to Full Self Driving hoping that it might kick start something that fixes the problem. Grasping at straws.
September 26, 2019: I re-send the long thread from March-to-May back to Tesla support letting them know that the problem still exists. I haven't heard back yet.
I'm not sure what to do at this point. I just want the car to work as expected. I paid $8k extra for EAP and FSD and even the basic navigation doesn't work, much less those features. It's also a safety issue using those features as the car unexpectedly applies the brakes while on the freeway in traffic.
Does anyone have any advice?
Thanks,
Ryan