I went to Highland Park this morning to take delivery at 10am. It didn't happen.
I called Tesla a week ago to confirm everything looked good for today. I was told it was on track but they couldn't, or wouldn't, tell me where the car was currently located. On Friday, I called Highland Park and spoke to someone in sales who gave me my IDA's name and promised me she would call me Friday evening or Saturday. That call never came. I called numerous times Sunday but nobody ever answered so I just left a message on their general line asking for someone to call/email/text me if my delivery appointment was delayed. Not surprisingly, I didn't receive a call. In all these calls, I was very friendly and professional. Didn't want to shoot the messenger, after all.
I arrived at Highland Park at 9:35 (traffic was light) and checked in with someone right away. It was actually pretty quiet there. I have a couple photos during my wait of a completely empty showroom. At 10:05, I confirmed with customer service that they had my name and was told someone would be with me shortly. I politely checked again at 10:20 and then a little more forcefully at 10:30. Finally, at 10:35, I was told my car wasn't there. Why in the world wouldn't they have told me that in the first ten minutes of my arrival? After reading this thread, I wasn't terribly surprised and I'd asked my ride to stick around in the event this occurred. However, I thought it was pretty rude to leave me hanging like that for an hour.
Plan B is they're bringing the car to me sometime today. I asked them to please make sure it's properly detailed so that I may inspect it when it arrives. I won't be upset if it gets pushed to tomorrow or even later in the week. I just don't want to make another trip to the store for nothing.
On a positive note, there were quite a few temporary employees coming in to work the big rush of upcoming deliveries. I wish they were hiring full time employees as they scale up their operation.