the_danimal
Member
Welcome to the club (even though I’m personally 2017). Elon even side stepped that question in a recent tweet from a customer. Pretty tired of it – clearly there’s no longer a rhyme or reason.
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AWD delivery thread
- Thread starter Ghostrider
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Welcome to the club (even though I’m personally 2017). Elon even side stepped that question in a recent tweet from a customer. Pretty tired of it – clearly there’s no longer a rhyme or reason.
I called the main CS number today, and after a 30 minute wait, I had an informative conversation where the agent explained that they have a 'new process' that started this week where they're trying to get all 'no progress' June orders set up with a delivery appointment. She alluded to all the existing problems with the process, but couldn't go into more detail.
She promptly put me through to the delivery team, who texted me out their direct phone/SMS number, assigned a DA, and promised to follow up later today if my DA hasn't reached out.
Both agents were happy that I called, and seemed motivated to help. Maybe they're starting to make some meaningful changes to help resolve some of these problems. Time will tell!
If this is accurate this seems like a notable development. Accordingly, I'm on hold now. I'm betting about a 10% chance they tell me the same thing.
claunchpad
Member
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the_danimal
Member
I’m on hold too. I give it a 5% chance, perhaps 5.3% I’m feeling lucky.
$5 says they don't even answer phone calls in order.
I'm not putting taking that bet given this crazy process, but in contrast to last week's call where the agent seemed shocked(!!) at the lack of DA assignment, but led precisely nowhere, I seemed to (at the very least) make it one step further today.I’m on hold too. I give it a 5% chance, perhaps 5.3% I’m feeling lucky.
the_danimal
Member
Please keep us posted on whether they actually follow through. Not banking on it.
sperkin
Active Member
Just updating if anyone is interested.
There seems to be a miscommunication on Tesla's part. They have guys that handles delivery schedules (maybe they are called delivery specialists) and guys that handles loan and getting you the actual car. Delivery guy can schedule pickup not knowing if the other guys had reached out about the loans, etc. He was surprised I didn't have a VIN or even approved for a loan.
Calling Tesla was useless since they use overflow guys who has no experience. The guy who called me today said my pickup is delivery center and not my house. He just updated my account. He will call the other guy to reach out to me and unlock my loan app.
There seems to be a miscommunication on Tesla's part. They have guys that handles delivery schedules (maybe they are called delivery specialists) and guys that handles loan and getting you the actual car. Delivery guy can schedule pickup not knowing if the other guys had reached out about the loans, etc. He was surprised I didn't have a VIN or even approved for a loan.
Calling Tesla was useless since they use overflow guys who has no experience. The guy who called me today said my pickup is delivery center and not my house. He just updated my account. He will call the other guy to reach out to me and unlock my loan app.
So a couple weeks ago I updated my insurance info since it didn't show any... it took until last thursday before there was any movement where I got a text from a 781 number saying my profile had been updated based on my recent request.
Sunday morning I sent a text back asking if it was an automated system or an actual person (after thanking it on Thursday).
This morning I got a text back that it was a real person, so I asked if they were my DA and they said no, just someone in sales helping with verifications.
So I asked a few followup questions about if I had a delivery location set in the system, if they saw any other problems with the order or if it was in a progressing state, and if I do have a DA assigned.
I got back a reply thanking me for bringing it to their attention and they would contact my DA to get them on these questions...
Still not sure I actually have an OA/DA/ISA/IDA/whatever, but it was good to actually hear something somewhat positive... I'm interested to see what you get off your phone call...
the_danimal
Member
Well I'll be damned, when I called the agent told me I have a delivery adviser, but no VIN yet. Supposedly the agent would have connected me to the DA but she had stepped away from her desk. Mmm hmm. She did give me the DA's name though. Has anyone dealt with "Arka"? She said she would let her know I called, and that Arka should reach out to me shortly (but nothing specific). I asked her to tell Arka I am ready to take delivery immediately, paying cash, no trade.
This will placate me for a couple days I guess.
This will placate me for a couple days I guess.
Did he tell you that you do NOT have a DA assigned? Or did he just not say anything about it.
I also called the main CS # today, also had a 30 minute wait. June order as well. Explained that I was contacted last week to verify my delievery location and zip code but got no replies to 2 emails asking for some further update. CSR said I should have been assigned a DA and my order should be moving through the system but for some reason it is not, they escalated my case to a supervisor and I was promised a call back with further infromation, either today or tomorrow. Let's see if they call back.
That sounds like the result of my call last Thursday, which went didn't amount to anything. Keep the (polite) pressure on if you don't hear back.
The phone agent that I talked to today has been cheerfully answering my SMS messages this afternoon, and has been sending internal messages to my DA today to get him to reach out when he frees up. Still waiting, but it's only been a few hours. Better transparency than I've seen before.
ceekz
Member
I've called the scheduler and the DA both one time only (in spite of the overwhelming urge to call at least once a day), and although they were interested in helping, I have yet to receive a call back as promised. In particular, the one from last Wednesday that said someone would call to confirm my rescheduled delivery "within 30 minutes." The local SC folks are helpful and polite, albeit powerless. It is hard to get in touch with anyone who seems to have the access to real information.
I called our delivery location (the Palm Springs Service Center, in Cathedral City, CA) to check on the status of our Model 3 since we're getting very close to our delivery date. A new car delivery guy answered the phone quickly and was very professional. He told me that our car is currently in the Los Angeles "hub", which might be Burbank but he wasn't sure, and that it may or may not make it to Cathedral City on time for our delivery appointment. I sort of wish I had asked if we could pick up the car earlier by driving to Los Angeles, but on the other hand, trying to change the delivery location could have unintended consequences.
I also asked about the free Supercharging offer (one year of free Supercharging?) and was told that I should bring this up with our delivery advisor. My response was that, although we have a VIN, I haven't heard from a delivery advisor, only a lady who scheduled our delivery appointment. Indeed, we don't yet have an MVPA and can't pay via ACH yet. The new car delivery guy gave me the name of our delivery advisor and told me he'd email him and ask him to reach out to us, which he should have already done.
Part of the reason I asked about the Supercharging offer is that we have a friend who now wants to buy either a new Model 3 AWD or a used Model S (dual motor). Is there some sort of free Supercharging offer for new Model 3 AWD (non-Performance) orders? I'm not seeing anything on Tesla's website.
Also, we continue in our efforts to get Tesla to send our referral Signature Black Wall Connector, which was supposed to ship to us by Sept. 5. (UPDATE: It arrived, see below.) Before again exchanging emails with a Fremont-based customer support rep, I spoke with a parts manager in Cathedral City to confirm that nothing has been received on our behalf, and was particularly impressed with his eagerness to help and his positive attitude. He says he's been with Tesla for 4.5 years. We do appreciate the team in Cathedral City.
Overall, I feel that most people at Tesla are really trying to be helpful, but many are just swamped and/or are limited by "silos" in Tesla's IT systems. I wish our delivery advisor would at least send us a note, but honestly it probably makes little difference since we have a VIN that's confirmed to be in transit, there's no financing to worry about, and we have no trade-in.
I also asked about the free Supercharging offer (one year of free Supercharging?) and was told that I should bring this up with our delivery advisor. My response was that, although we have a VIN, I haven't heard from a delivery advisor, only a lady who scheduled our delivery appointment. Indeed, we don't yet have an MVPA and can't pay via ACH yet. The new car delivery guy gave me the name of our delivery advisor and told me he'd email him and ask him to reach out to us, which he should have already done.
Part of the reason I asked about the Supercharging offer is that we have a friend who now wants to buy either a new Model 3 AWD or a used Model S (dual motor). Is there some sort of free Supercharging offer for new Model 3 AWD (non-Performance) orders? I'm not seeing anything on Tesla's website.
Also, we continue in our efforts to get Tesla to send our referral Signature Black Wall Connector, which was supposed to ship to us by Sept. 5. (UPDATE: It arrived, see below.) Before again exchanging emails with a Fremont-based customer support rep, I spoke with a parts manager in Cathedral City to confirm that nothing has been received on our behalf, and was particularly impressed with his eagerness to help and his positive attitude. He says he's been with Tesla for 4.5 years. We do appreciate the team in Cathedral City.
Overall, I feel that most people at Tesla are really trying to be helpful, but many are just swamped and/or are limited by "silos" in Tesla's IT systems. I wish our delivery advisor would at least send us a note, but honestly it probably makes little difference since we have a VIN that's confirmed to be in transit, there's no financing to worry about, and we have no trade-in.
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RFernatt
Solar/EV Owner/Enthusiast
Thanks for the tip!
Just noticed I now have a VIN on my account page and I'm supposed to be taking delivery on Sep 26 according to that page even though the text message said Oct 8 and the confirmation email says Oct 8. I have officially moved from knowing nothing to knowing something of dubious value. Wife is out of town at the moment and I need to move funds around, so can't be Sep 26 and I don't mind missing the EOQ blitz.
VIN was 97XXX so hoping it was built recently and isn't a reject.
EDIT: And, POOF! The VIN is gone and the date on the account page is now Oct 8. My guess it will be a different VIN next time.
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I couldn't just be chill after all. I called this morning to see what was going on. I also reiterated how easy this delivery should be (no trade-in, cash, I'm already familiar with the car, willing to pick it up or stick w/ home delivery). The person reached out to my deliver advisor and he told me I should get a new appointment soon and I was told it shouldn't be long. Seven hours later I get a text from a different person saying they were my delivery asking me to pick an appointment date and time. I now have an appointment for 9/26 (again) this time at noon. I see it is reflected on my account, now waiting for Motor Vehicle Purchase Agreement (MVPA) or instructions on how to pay. I don't know if the call helped or not. Fingers crossed.
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