I was just about to reach out to Inside Advisor to follow up on Tesla matching a second appraisal for my trade-in, when I received a call -
my first returned call! At first he told me that my delivery site changed from Highland Park (IL) to Grand Ave in Chicago. I didn't request any changes, but told him I was fine with it because I actually live in the city, so it's closer / more convenient.
I then asked if delivery was still scheduled for Friday (9/28) as I was rescheduled once before (originally 9/24, prior to VIN assignment), and he said that unfortunately it would have to be pushed back one day, but that it appeared the car was en route and scheduled to arrive on 9/28, although I am not sure if at the Grand Ave location or some
nearby staging lot. A little bit annoying, but at least now I wouldn't have to make up an excuse to cut out of work early on Friday.
Then he said that I was
actually scheduled for home delivery (again, not something I requested or was previously offered). He initially said the Grand Ave location for pickup because it's listed as the nearest delivery/service center, but when reviewing my account he saw I was scheduled for home delivery on Saturday (9/29). He said there is something going on with the Highland Park location because he's personally had to reschedule a couple deliveries from there, so for those with delivery in HP in the coming days it might be worth a quick phone call to confirm. I asked how I would handle the trade-in and finalizing any paperwork / payment and he told me that honestly, it's all completely up in the air because a lot of processes are changing and the email communication internally has been lacking - good to know it's not just us being left in the dark
Anyways, he's been the most responsive and transparent of agents I've spoken to thus far and it's pretty clear that he's doing the best he can with what he's got access to. He submitted my secondary appraisal to the team to review and hopefully match, and told me he'd get me an answer on how the vehicle was going to be delivered - flat bed or driven. I assume the latter so they can drive away with my trade-in, but again, who knows...