AWESOME SERVICE!

[Mike Robinson]

Just took my new MS 100D in for it's first service appointment. WOW, was I surprised by how awesome it was! Sean Dunlap was the service adviser. He handled everything very professionally, and went above and beyond my expectations. I'm a very happy Tesla owner

 

[BridgeMojo]

When you read TMC a lot, you develop an expectation of difficulty and frustration when dealing with Tesla service.

I'm going to Pomona tomorrow for my first service visit to deal with "false proximity alarms" from the front sensors under warranty, and I admit that my expectations for the experience are almost beyond negative.

You've given me hope that "it won't be so bad."

 

[jeffro01]

This is highly market specific...

Jeff

 

[s1rk]

When you read TMC a lot, you develop an expectation of difficulty and frustration when dealing with Tesla service.

I'm going to Pomona tomorrow for my first service visit to deal with "false proximity alarms" from the front sensors under warranty, and I admit that my expectations for the experience are almost beyond negative.

You've given me hope that "it won't be so bad."

The only hiccup I had at that service center was the fact that no one bothered to check us in properly and I had to wait 1 hour after my actual appointment until someone actually approached me and helped me. Otherwise, they are pretty good!

Also be aware that the building is basically a big warehouse with random chairs all over the place. Definitely doesn't look like a normal service center.

 

[Mike Robinson]

The Service Center I went to was the Marietta GA location. It was the first sales/service center for Tesla in GA. The sales center has re-located, so it's just service now. They had comfortable chairs in the waiting area, and bathrooms, but not much else.

 

[NoirMS]

When you read TMC a lot, you develop an expectation of difficulty and frustration when dealing with Tesla service.

I'm going to Pomona tomorrow for my first service visit to deal with "false proximity alarms" from the front sensors under warranty, and I admit that my expectations for the experience are almost beyond negative.

You've given me hope that "it won't be so bad."

So true! As a new owner of a cpo bought in oct, i scheduled my first sc visit this coming monday morning...

had zero expectations of a smooth visit so like you, the OP post has given me hope as well...

gluck to all w their sc visits...

 

[dethman]

When you read TMC a lot, you develop an expectation of difficulty and frustration when dealing with Tesla service.

I'm going to Pomona tomorrow for my first service visit to deal with "false proximity alarms" from the front sensors under warranty, and I admit that my expectations for the experience are almost beyond negative.

You've given me hope that "it won't be so bad."

Pomona isn't bad. It's kind of weird as it's not a full fledged service center..but not usually bad. You'll see when you get there.

 

[BridgeMojo]

Pomona was as advertised @dethman. A weird purgatory of a service center. It now has vending machines outside the weird waiting room.

Sadly, the experience did not exceed my low expectations. A tech was able to confirm that I had a bad front sensor on a test ride. They sent me home to wait for the part to arrive and be paint matched. No time estimate.

 

[IchDochNicht]

Is Fremont, CA, some sort of Flagship service center? I have only had great experiences there.

 

[f205v]

I only have experience with Cham (Switzerland) Service Center, and it is wonderful!
They have a waiting lounge with couches, a desk, coffee and self service bar, toilets , a small corner for kids with games, color books (with Teslas!) and a small pedal propelled Tesla model S for kids.
The personnel there is always very helpful and supportive.