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Bach hatch fills with water

I have a 2013 S. Not sure when it started, but I have had rear hatch full of water after hard rain.
Tonight a have had it. It was full when I raised it. I called Fremont and asked the lady to look up TSB. She refused to do it. She said they could not see TBS. That is hog wash. She said I had to take it to "Your SC". I told her I don't have SC, I am thousand miles from my home. Has anyone has this problem?
And, has anyone had the helpdesk refuse to look up tech serve bulletin?
 
I have a 2013 S. Not sure when it started, but I have had rear hatch full of water after hard rain.
Tonight a have had it. It was full when I raised it. I called Fremont and asked the lady to look up TSB. She refused to do it. She said they could not see TBS. That is hog wash. She said I had to take it to "Your SC". I told her I don't have SC, I am thousand miles from my home. Has anyone has this problem?
And, has anyone had the helpdesk refuse to look up tech serve bulletin?
 

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