Back to a "Meh" experience

[number12]

The 'tit for tat' thing seems childish to me but then again I'm not in your position.

Also, I doubt one less Q3 vehicle will mean much, if anything.

Not to tesla but maybe to that OA or DS

 

[Canuck]

I used to be in that position in tech companies. I moved from for profit to non profit at 40 and now never have to deal with those integrity issues.

And I find that generalization to be offensive.

Doesn't your post above insinuate that if you were not working for a non-profit that you'd have to compromise your integrity? Is that not a generalization?

My wife worked in non-profits for many years. It sickened us how much good intentioned money was spent on those running the society, rather than the target, and how the law allowed for it -- it was all perfectly legal. And these are not some small unknown societies. It sickened her too, and she quit and worked for another one where the board members and other executives and employees, paid out of pocket for travel expenses, meals, etc., rather than take away from the target. That is aside from "bonuses" and excessive salaries for sitting on your hands, which she watched a lot of people do, if they even came in the office. Yes, I generalized, but it doesn't take away from my argument.

Unethical behavior remains a persistent problem in nonprofits and for-profits alike... the corporate sector has no monopoly on greed.

 

[KZKZ]

This entire thread is beyond ridiculous IMHO... You aren't buying a car from a traditional car dealership where sticker price is a suggestion... You're buying something with an essentially fixed price. Those of you who have already ordered, you agreed to buy a specific car at a specific price and put a deposit down for Tesla to build that specific car you agreed to buy. Tesla doesn't owe you anything, nor should you have the expectation that they "work with you" either. Tesla is free to apply temporary discounts to already built cars it wants to sell but that has nothing to do with the car YOU ordered and that YOU agreed to purchase at the pre-agreed upon price.

Given the very real financial constraints Tesla is still operating under, as an investor (long on TSLA), I have no problems with Tesla keeping your deposits should you attempt to pull this run around and quite frankly, if it were me, I'd black list you for a period of time for doing so. Tesla doesn't need customers ordering cars they don't intend to actually buy.

Jeff

Consumers are buying a product at a fixed price with the expectation that Tesla will keep their end of the agreement.

Instead, Tesla has violated their "we never discount" commitment.

Tesla should acknowledge this and provide consumers the same discount they or return the consumers deposit.

 

[USMC_Mustang]

I believe quality of service is relative to your geographical location. For example, here in Northern VA the population is transient and the suburbs surrounding WashDC are typically affluent. Accordingly, the sales and service industries tend to focus on volume (feeding a transient population) rather than quality (aiming for return customers). I hoped Tesla would exempt themselves from this, but that isn't the case. Although the Tysons Corner store is cool and compelling, at the end of the day all they want is a sale and have ZERO interest in ever seeing or speaking with you again after that sale. When we get our next Tesla at the end of 2016, I will attempt to purchase from a "neighboring" store in PA or NC.

 

[bonaire]

Come on.. When we ordered the car we were all under the assumed there was no haggling.. shortly after that they haggle. I don';t really care, but you have to see everyone point. It hurts the value of the $100,000 purchase... especially when they come out with new hardware and we all go to sell or trade in.

If you want to support Tesla, pay the price agreed upon when ordering. If you learned something this time around, wait for the last month of a quarter and get the deals. The value of custom ordering, getting the vin email, the production emails and talking it up on the web here is worth at least $3000 of the price. Buying a car on the lot lowers the experience factors. And should cost less.

With the week downtime at start of October, it is possible that after that, AP 2.0 comes out and everyone is missing out on the new stuff anyway, no matter what the price was.

 

[number12]

If you want to support Tesla, pay the price agreed upon when ordering. If you learned something this time around, wait for the last month of a quarter and get the deals. The value of custom ordering, getting the vin email, the production emails and talking it up on the web here is worth at least $3000 of the price. Buying a car on the lot lowers the experience factors. And should cost less.

With the week downtime at start of October, it is possible that after that, AP 2.0 comes out and everyone is missing out on the new stuff anyway, no matter what the price was.

And if others pay less?

1) not equal
2) hurts the after sale value of the asset

 

[jeffro01]

Consumers are buying a product at a fixed price with the expectation that Tesla will keep their end of the agreement.

Instead, Tesla has violated their "we never discount" commitment.

Tesla should acknowledge this and provide consumers the same discount they or return the consumers deposit.

Really? I wasn't aware that was in the MVPA, or any other potentially legally binding agreement that a buyer may enter into with Tesla when purchasing a vehicle from Tesla... Furthermore, I don't recall the company ever making such a claim in the first place...

Jeff

 

[jeffro01]

And if others pay less?

1) not equal
2) hurts the after sale value of the asset

Then that's life... And sometimes, well most of the time, life's not fair...

Jeff

 

[doubleohwhat]

Update: I called in today just to make sure my delivery specialist knew I was bumping delivery to next week since he never replied to my emails. I just didn't want him to be waiting for me at the delivery appointment. Turns out he has been out sick (should have forwarded calls to another DS or at least setup an email auto-response but being out sick is definitely understandable). So, I spoke to a different delivery person and they waived the destination/document fee without any hesitation after I explained my experience with my owner advisor. I'm not going to name him/her but if you have an owner advisor at the Marietta, GA location and aren't finding them helpful, just ask to switch to a new person. It seems most (if not all) of the Tesla employees at that location are less than helpful.

Anyway, since they agreed to waive the fee, I'll be heading over to Atlanta later this week to take delivery.

Basically, what I've learned thus far with Tesla is that the people at the Marietta location completely suck. I've had to switch both my OA and DS from that location. Everyone at the Decatur, GA location is awesome though.

 

[Mbenz528i]

Update: I called in today just to make sure my delivery specialist knew I was bumping delivery to next week since he never replied to my emails. I just didn't want him to be waiting for me at the delivery appointment. Turns out he has been out sick (should have forwarded calls to another DS or at least setup an email auto-response but being out sick is definitely understandable). So, I spoke to a different delivery person and they waived the destination/document fee without any hesitation after I explained my experience with my owner advisor. I'm not going to name him/her but if you have an owner advisor at the Marietta, GA location and aren't finding them helpful, just ask to switch to a new person. It seems most (if not all) of the Tesla employees at that location are less than helpful.

Anyway, since they agreed to waive the fee, I'll be heading over to Atlanta later this week to take delivery.

Basically, what I've learned thus far with Tesla is that the people at the Marietta location completely suck. I've had to switch both my OA and DS from that location. Everyone at the Decatur, GA location is awesome though.

Congrats @doubleohwhat! I am glad that there was at least some resolution to the issue and some attention to your situation. Enjoy the pick up (despite the lack of sleep) and enjoy your ride home!

 

[habanero69]

Meh? Wait till you take delivery. I've gone from elation to frustration. Took delivery on 9/9 knowing the voice recognition wasn't working; seemed not like a big deal at the time. When home, immediately found that left inner rear tail/brake light never lights and right inner rear tail/brake was either dim or flickered. Immediately reported and set up service appoint. That was for last Wednesday (23rd). They still have the car. Supposedly the tail lights have been replaced and are resolved. I've not seen so I cannot confirm. For the voice rec problem, they ruled out mic and mic cabling. Replaced the media ECU and bluetooth module. Now maps/software will not load. Engineers (I assume remotely) have been working on it. Now it looks like MCU might be replaced. Takes 2-3 days to get from factory. Possibly that will happen on this Thursday. If that doesn't fix, they said they will evaluate and tell me where they go from there. I'm getting seriously bummed. Neither issue seemed like that huge, but now it's turning into a larger issue.

Luckily I have a loaner; older MS85 so it's not too bad, but loaner doesn't have TACC/AP and folding mirrors (my garage is so narrow I practically have to lube the mirrors to get the car in). All I need is to knock a mirror off....

 

[doubleohwhat]

Well, hopefully any issues I have will be minor. My last few cars have been BMWs and if you just include the last car, I've had fuel pumps, turbos, an exhaust vacuum system, a radio, an antenna amp, a headlight, a taillight, a seat, a seat heater, a steering wheel and numerous "modules" replaced. So as long as something like a door doesn't literally fall off the Tesla, I'm not going to be phased much.

 

[habanero69]

Well, hopefully any issues I have will be minor. My last few cars have been BMWs and if you just include the last car, I've had fuel pumps, turbos, an exhaust vacuum system, a radio, an antenna amp, a headlight, a taillight, a seat, a seat heater, a steering wheel and numerous "modules" replaced. So as long as something like a door doesn't literally fall off the Tesla, I'm not going to be phased much.

Dang, you certainly had your share of issues with BMW. I had 4 BMW, 3 year leased cars in a row and was only in the shop for 1 very minor issue during those 12 years. I was truly amazed. Maybe I was lucky or that I didn't put huge miles on mine before turning in for the next lease.

Be careful about what you are willing to accept for your new Tesla, although falling off doors has not been one of them. I hope you have better luck with Tesla, and I'm pretty certain you will.

 

[Japxican]

I took delivery of my car yesterday and I could careless if I got the inventory car discounts now. The car is that amazing and I got all the options that I wanted. I think I would have been disappointed if I got the inventory car with out the options I wanted.

 

[Drivin]

I realize they don't owe me anything.

Just remember that.
Move on.
Enjoy the car.

 

[doubleohwhat]

Dang, you certainly had your share of issues with BMW. I had 4 BMW, 3 year leased cars in a row and was only in the shop for 1 very minor issue during those 12 years

My last BMW was a 2011 550i. 2011 was a major redesign for the 550i and mine was one of the first vehicles off the line. I don't know if they rushed those early cars or what but it definitely had "issues". BMW never would acknowledge it was a lemon but it's funny how in March of 2011 they quietly introduced an "updated" 2011 550i. They then extended my warranty to eight years.

The car prior to the 550i was a 335i and it had turbo and fuel pump issues. On the other hand, my mother has had a Z4 since 2005 and the damn thing has been rock solid. Who knows, maybe I was just unlucky.

I think I would have been disappointed if I got the inventory car with out the options I wanted.

Yeah, I'm definitely happy about getting "my car" with the options I chose. However, black paint was my original choice before I was talked out of it, I actually like the default trim and the only other thing the inventory cars I looked at lacked compared to mine was the premium package. I could have lived without that. My OA played the whole "but this is YOUR car" card pretty hard but apparently didn't bother to notice that "my" car is a low-specced grocery getter (which is all I need it for).

Anyway, I'm heading off to Atlanta for delivery! Fingers crossed everything goes well!

 

[CHG-ON]

Doesn't your post above insinuate that if you were not working for a non-profit that you'd have to compromise your integrity? Is that not a generalization?

My wife worked in non-profits for many years. It sickened us how much good intentioned money was spent on those running the society, rather than the target, and how the law allowed for it -- it was all perfectly legal. And these are not some small unknown societies. It sickened her too, and she quit and worked for another one where the board members and other executives and employees, paid out of pocket for travel expenses, meals, etc., rather than take away from the target. That is aside from "bonuses" and excessive salaries for sitting on your hands, which she watched a lot of people do, if they even came in the office. Yes, I generalized, but it doesn't take away from my argument.

Unethical behavior remains a persistent problem in nonprofits and for-profits alike... the corporate sector has no monopoly on greed.

Ok. No more hijacking of this post by me...aside from this!

In short, I left for profit because every company I worked for pushed integrity to make the almighty number. And I got fully sucked into that mentality. I finally couldn't do it anymore because I thought it dishonorable. All the NPs that I have either worked for or have consulted with have had integrity as one of the top priorities. To the point of being an integral part of our management and governance discussions. Maybe I lucked out. Yes, there are slimy NPs out there, as with every segment of our economy and society. I made the choice to get away from that and try to spend the rest of my professional life working with integrity for the good of the mission of my organization. Plain and simple. I have always kept in mind what my stepdad told me many moons ago:

"When you go to bed at night and close your eyes, it's only you. Can you live with that?" I realized that I couldn't keep doing what I was doing in tech. And now I sleep better.